I'm sorry to hear that you are having problems with logging into your WordPress account. We have an article that may help with resetting your password for WordPress. Since your Support Center user name does not link to an existing account, we unfortunately would need to verify your account before we could make changes here in the Support Center. Your best avenue for getting this change completed quickly is to contact the live technical support team via phone/chat/email. They verify with either the last 4 digits of the credit card on the account or the AMP password. Please do NOT post that information on the Support center as posts here are open to the public.
Apologies again that we cannot resolve the issue here, but please let us know if you do require any further assistance after working with the live support team.
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