Community Q&A:
Can't Connect to Website Dashboard
I am having a problem connecting to the dashboard of my website, saint-albans.org. The site opens just fine, but when I try to connect to the dashboard to make a change, I get the following message:
Error establishing a database connection
This either means that the username and password information in your wp-config .php file is incorrect or we can't contact the database server at localhost. This could mean that your host's databse server is down.
I'd welcome any help you may be able to give me in resolving this. Thanks!
Error establishing a database connection
This either means that the username and password information in your wp-config .php file is incorrect or we can't contact the database server at localhost. This could mean that your host's databse server is down.
I'd welcome any help you may be able to give me in resolving this. Thanks!
ANSWERS
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Hello CDSherlock, Thank you for contacting us about your difficulty connecting to your Dashboard. It sounds like you have sufficiently isolated the error to the database not connecting. The user/password connection could be the issue. You could test that by resetting the password and updating it in wp-config.php. The SQL Service is currently up and running now on the server. However, if the service was down temporarily you may have experienced a temporary disruption, but it would have been over the whole site-- not just limited to the Dashboard. Please let us know if you have any further questions; we're always happy to help. Best, Christopher M |
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