I'm sorry you're having trouble customizing your header. When I visit your site I see a custom header at the top of your site. If others are not seeing the same image, perhaps they previously visited your site and are seeing a cached version of the page. Please ask them to try clearing their browser cache to make sure they are not viewing a cached version.
If the issue continues or re-occurs, please provide details such as what others are seeing vs. what you are seeing. You can either update your question or add a comment below to give us more information.
Please let us know if you have any additional questions or need further assistance.
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