Trying to Add .mp3 File to Website Generates a 404 Error

Asked by:
CDSherlock / 130 Points
Time:
2015-07-15 6:07 pm EST
Category:
Wordpress
Hits:
151


I am an administrator of my church's website (saint-albans.org) and today, upon trying to upload an .mp3 file of last Sunday's sermon to the site's media library, I am directed to the URL saint-albans.org/wp-admin/media-new.php with the following error message:

Error 404

The page you are looking for does not exist. Please check the URL for errors or head back home (head back home is hyperlinked) and start over.

When I open the .mp3 file of the sermon on my computer, it plays just fine on iTunes. I'd welcome any help you may be able to provide. Thanks!

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

arnelc
Staff
16,171 Points
2015-07-15 6:25 pm EST
Hello CDSherlock,

Sorry to hear that you are having problems with your mp3 upload. If you're getting an 404 error, it means that the page does not exist. I'm not sure what you're clicking on that is leading to that message. Check out our tutorial on uploading media in WordPress. The problem might be related to whatever link you're hitting. If you could please, make sure that your WordPress site is up-to-date. If you're using an older version, then we would need to know more about the version that you're using. If you continue to have problems, please provide the exact steps you're taking to upload the file so that we can attempt to duplicate the problem.

Kindest regards,
Arnel C.

To submit a comment on this answer, please first login.

Thanks for your response, Arnel. We have the most recent version of WordPress installed. I'm still having a problem uploading the .mp3 file. Here are the steps I go through:

1. Receive the ,mp3 file from the person who records it by email.
2. Save the file to a folder on my computer.
3. Go into the backend of the website and access the media library.
4. Either drag and drop the file into the library or browse to the location of the file and upload it.

The above process has always worked in the past. If this helps in the resolution, I am getting an http error message when I try to upload the file. Is it possible the media library may be full and this might be causing the problem? There is a lot of clipart in the library that I've used in the past but for which I no longer have a need. Perhaps I should delete the old clipart and try uploading the .mp3 file again. Is it possible that would resolve the issue? Thanks for any help!

CDSherlock
130 Points

2015-07-16 10:09 am EST
Hello CDSherlock,

Thank you for contacting us. We also have a helpful guide on Troubleshooting WordPress.

Using WordPress debugging can usually help troubleshoot further, and may provide a detailed error.

Typically, you can correct an error by simply adjusting your PHP settings.

Thank you,
John-Paul
johnpaulb-whh2
11,864 Points
Staff
2015-07-16 1:53 pm EST
Want to share this Question?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.