Thanks for the question, and sorry to hear of the problems with the previous answer fom our tech support personnel. When I read your answer and you said that you did not have the "site URL", this indicates that you have not upgraded to the latest version. You should be doing this for security purposes, but I can understand if you have a plugin or other functionality that relies on older versions of WordPress. However, if at all possible, its highly recommended that you upgrade.
However, in the interests of getting this fixed for you I looked at one of my test sites and the pre-3.7 versions don't have that option in the Administrator. Check out the steps in either of the following locations:
The first set of instructions is from our Support Center - this is still applicable for the version you are using. The second link is from WordPress.org - it will have a lot more information. If you have a lot of graphics or pictures, please make sure to review this reference as it tells you how to handle graphic path changes.
I hope this helps to answer your question. If you still require further assistance, please let us know. The instructions in either of these articles will tell you exactly how to move your WordPress site.
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