Sorry to hear about the problem with the import and export within your WordPress site. In order for us to check this we will need to replicate the problem.
Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email (email@example.com). Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. Sorry for the inconvenience.
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