If there are redirects when trying to go to the wp-admin, there can be a couple of causes. One is that there is a redirect within the wordpress setup itself. For that you want to check the wp-config.php file (if you made changes to it) or, most likely, it is due to a redirect line of code in the .htaccess file.
I see in your case it was the htaccess file and the support team was able to correct it. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.
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