Its possible you may have file permissions problems. Our support can run a fixperms on your files. In order for us to check this, we will need to replicate the problem.
Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email (email@example.com). Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem.
Sorry for the inconvenience.
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