If you setup your email account with an IMAP connection across multiple iOS devices, you may experience an issue on your iPhone or iPad where can see your Inbox but you do not see folders other than Inbox. Fortunately, if you do experience this issue, there is an easy fix.

If the IMAP Path Prefix is not set, then you may see the following error message:

iPhone error when unable to sync due to missing IMAP Path prefix

 

Specify the IMAP Prefix

  1. Select "Settings" on your iOS device
  2. Scroll down the menu and choose "Mail, Contacts, Calendars"
  3. Select the account you wish to modify
  4. In the next screen, select your account again
  5. Choose Advanced at the bottom of the next screen
  6. Enter "INBOX" (all caps, without the quotes) in "IMAP Path Prefix"
  7. Tap the "Account" button in the upper left of the screen
  8. Tap "Done" back in the upper right of the Account screen to save your changes

You should now be able to view your other folders on your iOS device.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve our Help Center:
Email Address
Optional, but our team may contact you for more information.
Did you find this article helpful?

Post a Comment

Name:
Email Address:
Comment:
Are you a bot?
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

News / Announcements

Update to SSL Certificates - Certificate Warnings
1969-12-31 11:00 am EST
Hits: 648

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.