cPanel view of the McAfee Email ProtectionIn this tutorial we will show you how to order a McAfee Protection Pack from AMP, then activate it in your cPanel.

McAfee protection is available in packs of 1, 5 and 10, and offers advanced email filters that protect you from spam, viruses, and malware. For example a 5-pack would protect 5 E-mail addresses.

When you activate McAfee Email Protection, it will update your MX record to route through McAfee's filter, which can take up to 24 hours to propagate. This means it can take up to 24 hours for McAfee to begin filtering your email for spam.

Ordering McAfee Email Protection:

  1. Login to AMP.
  2. Under the Additional Services heading, click Other.
    Ordering a mcafee pack
  3. Your hosting accounts will be listed, click the one you want to add the McAfee service to.
    Selecting the account
  4. Under the Add Additional Services heading, you will see a list of available services. Click the McAfee Email Protection pack you would like to order.

    If you order a 5-pack for example, you can only create 5 email address in your cPanel. To create additional addresses, you must upgrade your McAfee protection pack.

    Available options are:

    • Add McAfee 1 Email Protection Pack
    • Add McAfee 5 Email Protection Pack
    • Add McAfee 10 Email Protection Pack

    Choosing a McAfee Protection Pack


  5. An order summary will be displayed, choose a payment method and credit card, or enter a new one. Read and agree to the Terms Of Service, and click the Submit button.
    Summary of order for McAfee Protection Pack
  6. It may take a moment to process the order, then you will see a notification stating "Your order has been completed. Please read throough our McAfee Email Protection Quick Start Guide to get up and running. You can always find the link on your Accoount & Billing Detail page if you forget to bookmark." In a few minutes a receipt will be sent to your primary email address. You can click also Continue to be directed to the Account & Billing page.

    order confirmation page for mcafee email protection

    Your order has now been completed. You can view the bill item under Active Subscriptions.
    bill items listed including mcafee protection pack


Activating the McAfee Email Protection:

After you purchase Mcafee Email Protection, it must be activated for the domain you want to protect. 

If the domain was registered recently, please allow up to 24 hours after registration for propagation to complete and then attempt to protect the domain again.

  1. Login to your cPanel.
  2. After completing your order, you will see the McAfee Email Protection button, click it.
    Clicking the McAfee Email Protection button
  3. Next to Domain: click the drop-down box labeled Select Domain (# slots)..., and select the domain you want to protect.
  4. Click the Protect Domain button. It may take several minutes to enable protection.
    Activating McAfee protection
    If you want to turn McAfee Email Protection off, just click the Disable Protection button.
    disabling protection

    Keep in mind this will not cancel your service, you must contact live tech support to cancel McAfee Email Protection.
    They are available 24/7 via:
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Phone: 877-595-4482 x2
    Chat (there is a link on the top right).


Congratulations, now you know how to purchase a McAfee Email Protection Pack from AMP, and then enable it in cPanel! The next step is Logging into the McAfee Control Console as an Administrator.




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n/a Points
2014-05-16 1:00 pm

I did everything as specified in the instructions but I am not getting an email to create my password.

2,342 Points
2014-05-16 1:07 pm
Within the next article, you will need to click the "Forgot password" button on McAfee's site. This article will help you with those steps:

Logging into the McAfee Control Console as an Administrator
n/a Points
2014-05-16 1:16 pm

I did that, and that is what is not working

2,342 Points
2014-05-16 1:20 pm
Ensure that you are checking the email address that is associated with your AMP account. Typically, this was defined when you first created the account and is used to log into AMP. If you are checking that email address but do not see the email, you may need to ensure that it is not being marked as spam.

Also, when recovering the password, ensure that you are entering the correct email address which would be:
n/a Points
2014-07-20 10:57 pm

I ordered McAfee email protection, tried to follow the instructions for activating it, but when I get to the Select Domain step, there is no domain listed in the drop-down box. I'm stuck. I've read your instructions, but am unable to active the service.

10,840 Points
2014-07-21 3:14 pm
Hello Jack,

Thank you for contacting us. The message you are seeing "No McAfee Protected Domains Found" is because McAfee protection has not been enabled yet.

I confirmed in your cPanel, that your primary domain is listed next to the Domain: drop-down.

If you do not see it, you may have to clear your cache and test again.

If you have any further questions, feel free to post them below.
Thank you,


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