For new users, getting your website up and running may seem like a daunting task. Like most things however, following a step by step guide makes things much easier.

Migrating your Website to us:

The steps for migrating your website vary depending on whether your old host uses cPanel or not.

If your old host uses cPanel, please see our guide entitled How to Move your Website from a Host that uses cPanel.

If your old host does not use cPanel, you should instead review our article How do I move my Website to Web Hosting Hub.

Some website migrations go off without a hitch, however other sites are a bit more complicated and require a few additional configuration changes. We know that at times it can get frustrating, and when it does, we're more than happy to help.

Are you building a new website from scratch?

It use to be that if you were building a website, you would open your text editor and begin coding with HTML. It's OK if this doesn't make much sense to you as most applications today do not require that you know or understand HTML in order to make a website.

If you're not sure which software you'd like to use to design your site, we highly recommend WordPress.

There are other options as well including (but not limited to):

If you're looking for an E-Commerce Solution, you may want to look into:

These are just a few of the applications that you can easily install using Softaculous (which can be found in your cPanel). If you're coding HTML or interested in learning more HTML, you can also review our Website Design Education Channel.

Keep in mind that there are 1000's of third party applications you can use when designing your site. We unfortunately cannot be aquainted with and familiar with every website building application, so at times the level of support in which we can provide for those programs can be limited. If you do have questions though, feel free to ask as we're more than happy to take a look into it for you.

If you're using FTP:

If you're experienced with building websites already, then you may simply need to know your FTP credentials. They are as follows:

FTP Username: Your cPanel username
FTP Password: Your cPanel password

Be sure that you are uploading your files to your public_html folder. For more details on using FTP, please see our FTP Getting Started Guide.

Other Important Information:

Before we let you go and you're off to building your website, we also recommend you review the following details as they could save you some time in the long run.

Website Backups

Backups are an essential part of website maintenance. Whether you need to undo a change you recently made or your site becomes the target of a hacker, without a viable backup of your website you could be in a world of trouble. Be sure to take a moment now and review our article on Website Backups.

PHP and MySQL Databases

Most applications that users run on their hosting account are PHP and MySQL driven (such as WordPress or Joomla). For PHP sites, a common item that comes up is the need to update your local PHP settings. With MySQL, the most common task is creating, importing, and exporting MySQL databases.

Securing your site with SSL

If you're handling any sensitive information through your website, such as credit card or other personal information, you'll want to secure that data as it is passed along the internet by using a SSL Certificate. More information on this can be found in our Shared vs. Dedicated SSL article.

cPanel and your Account Management Panel (AMP)

Many of our articles will ask that you perform certain tasks either in your cPanel or in your Account Management Panel. More information on these tools can be found in our cPanel vs. AMP article.

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2012-07-04 6:47 pm
Wow, lots of "jargon" here for a newbie. This might be better split into two or hree pages -- one for just starting newbies like me; another for those with experience; another for those transferring an existing web site. For example, I'v read about cPanel as the main web site builder on many hosting sites while researching my purchase, but this suggests using WordPress instead (no reasons given). So, do I use cPanel or WordPress? I won't even comment on the number of acronyms on this page. Overwhelming.
8,823 Points
2012-07-05 8:56 am
Hello Steven1951,

After looking over the article, I do agree that it may seem a bit more daunting for those that are completely new to website hosting. Also, perhaps some sort of glossary at the top would help with some of the acronyms.

In answer to your question about the cpanel vs wordpress, cpanel is not in and of itself a sitebuilder, but the software you will use to manage your account. It has many tools and you will use it regardless. It does, however, have a web page editor included, but it is very basic in its features and more for those who have a bit of knowledge building sites or are simply making quick edits.

Wordpress is one of the site building programs we recommend as it requires no coding knowledge and can build high quality sites with almost any feature you want. Out of the top 1 Million websites on the web, Wordpress is used for almost 65% of them. This gives you an idea on the popularity and the scalability it has.

Scott M
2013-11-07 5:18 am
I have hosted my site, and then used filezilla to upload my files to public_html still my website is not online yet. what is wrong?
7,056 Points
2013-11-07 10:23 am
Hello emmazone,

If your site was added to your cPanel, or registered recently it may be experiencing Propagation.

Also, for the site you transferred to load by default, it should be titled: index.html, index.htm, or index.php

I checked your site and it is loading at this time, but the images are in the home directory, instead of the public_html. They will have to be moved to the public_html folder to load.

Our guide on managing files has a section on How to move files.

If you have any further questions, feel free to post them below.
Thank you,

2013-11-11 3:58 am
I am SUCH a newbie. I'm building one from scratch--I think. I bought the subscription for a year, and I want to start a blog. My first blog. EVER. So this is telling me that I could "easily" install WordPress using Softaculous, which can be found in my cPanel. I have a cPanel? What is that and where can I find it?
2013-11-11 3:59 am
Is that short for Control Panel??
7,056 Points
2013-11-11 10:55 am
Hello Yolie671,

Yes, you have a cPanel with Web Hosting Hub. Your cPanel or Control Panel, is used by many hosts, and makes it easier to perform common tasks related to hosting a website.

Here is a link to our Tutorial on "How to login to cPanel."

After logging into cPanel you can easily install Wordpress, which is covered in our guide "Installing WordPress from your cPanel via Softaculous."

If you have any further questions, feel free to post them below.
Thank you,

2013-11-14 12:55 pm
This is the like trying to learn how to draw a circle, and they only give you straight lines. I choose this web hosting site because it 'seemed' user friendly, but I was wrong. This is for pros who have been doing it a long time. Your beginner help pages do NOT do anything to help people who are trying to self learn web design. You need to entirely rethink the 'get started' help pages.
7,056 Points
2013-11-14 1:49 pm
Hello Monique,

I'm sorry to hear about your frustration, I understand it can be confusing. There are a lot of ways to design your website, so this article is pretty general. We appreciate this type of feedback, because it lets us know if the articles are helpful for your users.

Are you having trouble accomplishing a specific task?

If you just want to get started working on your website, you can Login to cPanel, then under Software/Services click the Softaculous button.

Softaculous lets you easily choose a website software from over 280 options (such as Wordpress, Concrete5, Joomla), and install it with one-click.

If you have any further questions, feel free to post them below. Also, keep in mind that Live Tech Support is available if you need immediate assistance.

Thank you,

2013-11-19 11:35 am
none of this makes any sense to me. I'm just trying to create a blog….it was supposed to be simple. Finding a domain name was hard enough, but this is completely overwhelming for a first time blogger who is somewhat computer illiterate, lol. Frustrating!
7,056 Points
2013-11-19 12:18 pm
Hello hollyrae72,

Sorry to hear about your frustration. Typically for Blogs, many people use Wordpress, which can be easily be installed from cpanel.

During installation you will create a username and password, and you will be provided with a link to the login page at the end.

I hope this helps you get started. If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-02-28 5:12 pm

what is the next step after downloading wordpress. To be honest i dont even know how I arrived at this point. I am really new at web building and find the instructions confusing to say the least. Anyway somehow i managed to get to the point where I downloaded wordpress now what.  thanks

n/a Points
2014-03-09 9:18 pm

Don't feel bad. I signed up at the start for 3 yrs when the guy on phone convinced me how easy it was. Well after 2 yrs., I still have no website. They don't actually help,just send a lot of jargonfilled emails. I don't think I'm stupid (I have a PhD in Biology), but wanted a website, not interested in "techno-geek" jargon.

PS I also went to web designer who said he couldn't figure out this site so don't hold your breath.

7,056 Points
2014-03-10 11:05 am
Hello Nick & Andy,

Thank you for your comments.

Nick: After installing Wordpress, I recommend reading our Getting Started guide for Wordpress; which is part of our full Wordpress Education Channel.

Andy: Sorry to hear about the the trouble you are experiencing, with getting your website live. We do empower you with many options (over 280), which can be confusing. If you want an easy and fast option, I recommend using Concrete5; since you can literally get a website up in minutes. There is a 1-click installation in Softaculous, here is the walk-through guide. Then, follow the Concrete5 Education Channel I wrote.

Also, any designer should be familiar with our hosting platform, since it uses the same basic settings as all the major hosting companies.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-01 11:54 pm

I posted a while ago that I have not been able to set up a website in a year and first started getting MORE links from this server (to add the hundreds of useless ones I already have) and now someone supposedly from this sight is sending emails whisch only partially legible saying they changed something or other on my site. I don't have any idea who it is or what they are doing butat least I have no site so the only thing they do that would bother me is to lose the logo my daughter made. Hope that is not messed up. This host is really useless to beginners.I told them their non-desiferable links are useless. Their solution is to send more. However, except when they are selling you to have them as your host, try and get a human to help. Forget it.

7,056 Points
2014-04-02 9:14 am
Hello Andy,

Thank you for your comment. I checked the notes for your account and see you have not contacted Live tech Support for assistance. They are available for immediate assistance 24/7 365 days a year via phone, chat and email. Here is a link to their contact information.

Many people have successfully followed our walk-through guides, sorry to hear you are having trouble. This is just our public forum, and we are happy to help you; but we will need useful information to provide assistance.

What domain specifically is having problems? I see you have multiple addon domains that are working successfully.

What type of site do you want to build? For example: shopping cart/e-commerce, blog, standard business page?

When you post a public question here in our forums, you are emailed any time a response is posted. You can opt out by clicking the Email Notifications link on the bottom of this page, choose No, then click the Update button.

We do not make any changes to your website, as far as logos, etc; since this is up to you, or your developer.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-03 1:36 am

John Paul I got an email from you saying I have several successful domains. Maybe you weren't talking to me because I have one domain which is now still blank after 2 years. I have called live tech support and I get a few days worth of emails. I called web setup and they said they  only do busines sites. I did have a nice logo that my daughter designedbefore she moved. One of your tech peple told me to install wordpress which deleted the only thing I had, the logo....Then I gave up.

7,056 Points
2014-04-03 9:23 am
Hello Andy,

Sorry for any confusion; I attempted to lookup your account based on your username. Is the email address you are responding with (it is not displayed publicly) the correct one for your account?

Live tech Support can assist you with the basic setup of the top web design software, such as Wordpress, Joomla, Drupal, Concrete5, etc. But the website building is up to you. These are the most commonly used web design softwares, and there are innumerous resources online; which can be confusing.

We created complete step-by-step guides in our Help Center; which is what people keep linking you too. This is an attempt to simplify the process of setting up your website, by providing the information in one place.

Here in the Help center we want to help you get your website built, and we will assist with more in-depth questions, such as coding issues, etc.

How can we help?

Typically installing wordpress will not overwrite an existing file. Do you need help finding the logo?

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-03-30 3:13 am


I have installed Wordpress with Softaculous and it looks like it is in my public_html file. On Wordpress, I have published several pages. 

However, my website still has the under construction page showing. I am not sure what I am doing wrong. I tried using your help pages and changed the name of the index.php to DirectoryIndex Welcome.html in hopes that it would help but no dice. Did I miss a step?



8,823 Points
2014-03-30 12:14 pm
Hello Natasha,

Normally this is not an issue as WordPress uses Index.php. If, however, the under construction page is named index.html, then it would get priority over index.php and display even if the WordPress installed correctly. I would first undo any changes you have made so far.

Then you may want to check the files and see if index.htm or index.html exists. If so, rename it (index.htm.old is good) and then test the site again. If the condition still persists, you may want to comment with the domain name here so we can find out what the cause is. Alternatively you can also contact our Live Support team and they can take a look.

Kindest Regards,
Scott M
n/a Points
2014-04-01 10:31 am


Thanks for your response. I changed the files back to where they were and changed two different index files as instructed (not at the same time). Neither one would pull up the site properly. Would you mind taking a look, please? My domain is

I'd really appreciate it!

7,056 Points
2014-04-01 11:32 am
Hello Natasha,

Thank you for your question. I looked at your installation, and wordpress was installed in a folder called /dir, instead of the public_html folder directly.

Since it seems you want Wordpress in your public_html folder, I recommend:
  • Uninstall the existing Wordpress site (the one in the /dir folder).
  • Install Wordpress in the public_html folder, by leaving the In Directory field blank.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-15 10:13 am

Yeah, what Steven1951 said... 

7,056 Points
2014-04-15 10:29 am
Hello Cathy,

Thank you for your comment. Basically, cPanel is a 1-stop location for hosting a website and email. cPanel is used by pretty much all the major hosting companies.

Within cpanel is a Softaculous button, that makes it easy to install programs, such as Wordpress.

There are many ways to design a website, Worpress is just the most commonly used globally.

But keep in mind, that you are not limited to using the programs listed in this article, they are just suggestions.

In the end, it depends on your comfort/skill level in designing a website, that determines the best path to take.

If you have any further, or more specific questions, feel free to post them below.
Thank you,


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