24/7 U.S. Support – 877-595-4482
2012-03-28 12:36 pm
I'm sorry you're having trouble with your Addon domain. Yes, the issue you are experiencing is due to the Addon domain being created above the public_html directory. It's not necessary to create it above public_html in order to view stats in Webalizer. When you go to the Webalizer area in cPanel you will have the option to select which domain you want to see stats for.
Creating the Addon domain above public_html is also affecting the use of the temporary URL for testing. Since the part of temporary URL before addondomain.com goes to public_html directory, there's no way to view the Addon domain folder when it's above public_html. Once you have removed and recreated the Addon domain under public_html you shouldn't have any trouble using the Addon domain's temporary URL to view your site before pointing the domain to our Nameservers.
Please let us know if you have any additional questions or need further assistance.
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