24/7 U.S. Support – 877-595-4482
2012-12-13 10:21 pm
When the server is under a high amount of traffic, certain programs - like awstats- are not given precedence to run. Critical programs such as the web server programs, and database programs are given higher priority. Sometimes, the stats programs do not restart and must be restarted either by you or by a call into live technical support. The link below shows how to restart it manually through Cpanel:
Awstats Manual Restart
I spoke with a systems person and he re-started your Stats program for you, but it will require may a few hours in order to totally catch up with the stats. Our apologies for the inconvenience with the website statistics issues.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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