24/7 U.S. Support – 877-595-4482
2011-11-29 1:18 pm
DNS propagation for new domains can take up to 24 hours. I see from your account notes that you were working with an FTP program earlier. Until DNS propagates for your new domain, you can use the server name where your account is located as the FTP host/server name instead of your domain name. Your server name can be found in your Technical Details in your Account Management Panel. All other FTP settings should be fine (cPanel username, cPanel password).
When uploading files to your account, you will want to make sure you upload to your document root, public_html. For more information about your document root, please see our article What Directory should I Upload my Files to?
Please feel free to contact us if you have any questions or need any additional assistance.
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