24/7 U.S. Support – 877-595-4482
2012-02-15 7:24 pm
Thank you for your question about logging into webmail. When logging into webmail, you should use the full email address of the account you wish to check email for and send email from. If you log into webmail with the cPanel user name, the folders you are seeing are all of the folders for every single email account, that's why the folders look different between the cPanel user and the individual email account.
If I understand your question correctly, what you will want to do is log into webmail with the email account email@example.com and then simply subscribe to the ASCCA folder. In our article on Checking the Spam Folder Created By Spam Box we have instructions for how to subscribe to a folder in each of the webmail clients. You can follow those instructions and simply select the folders you want to subscribe to (instead of the spam folder shown in the article).
Please let us know if you have any questions or need any additional assistance.
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