2013-03-13 9:24 am EST
Thank you for your question. This is due to a setting in the sender's MS Outlook program.
Here is a link to Microsoft's official support page on this issue, it provides 4 different methods for correcting this.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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