error messages for some folks trying to send email thru site

Asked by:
Jenney Time:
2013-03-01 6:34 pm Category:
Everything Email Hits:
175
Have a new website (dawghead.com) made in iweb 09 - launched two weeks ago and have been told by several folks that when they try to send an email thru my site, they are getting an error message. This is one example:

The host 'SMPT' could not be found. Please verify that you have entered the server name correctly. Account: 'POP3', Server: 'SMPT', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Have checked with WHH and they have assured me that everything looks fine - but I am STILL not getting some of my mail, as error messages are STILL occurring and they are all STILL not able to send (different locations) Any thought would be most appreciated - I'm really frustrated. Thanx........

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

arnelc
2013-03-01 6:55 pm
Hello Jenney,

The email settings are incorrect. I created a test account to make sure that your email was working and it was able to send and receive emails with no problem.

Here's a link that tells you what the settings are supposed to be:

Finding Email settings

Based on your message, you're looking for Server 'SMPT'. First it would typically be "SMTP" not "SMPT" (Simple Mail Transport Protocol), and outgoing server setting should be the same as your primary domain name: mail.dawghead.com. It should not be 'SMPT' or 'SMTP'. Additionally, the SSL Port for outgoing is NOT 25 - it is set to 465. Check out the link above and you should have your email settings.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

You must login before you can post a comment about this answer.
Like this Question?

Support Center Login

Have a Question?

If you need some help, submit your question to our Community! We guarantee a response within 60 minutes (8am - 9pm EST, Monday - Friday)

Recent Questions

  1. Need to help in redirecting domain to tumblr account
  2. Incorrect E-Mail Address Specified for Backup Notifications
  3. Trying to upload my concrete files from mamp to filezilla

Support Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.) 		Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.