2013-04-10 2:18 pm EST
I'm sorry to hear of your email issues. I was going through your bounce and it's not clear who you originally sent the email to - so it makes it difficult for us to test based on the bounce info. I also spoke with the tech who you chatted with about this issue. When you were in chat with them, the problem was reviewed by our senior techs, and your IP is apparently blacklisted. I unfortunately can't verify that information based on what you have given me ( i need the email address you were sending to). Their suggestion was that your IP needs to be cleared by the people who manage that IP address (we can't do that from here, unless it's an IP address we manage). OR, you can ask to get a different IP address. If you want us to further test the bounce back information and confirm the issues, please provide the original receiver's email address. Their server sent back the bounce using this address: MAILER-DAEMON@cub.hopto.org, but that doesn't allows to test from here to their server to confirm the issues. Provide us the email address and we can proceed with testing, or contact the manager/owner of your IP address to have it changed or delisted from the blacklists.
If you want more information on email issues such as blacklisting, check out the following article:
Why did my email bounce?
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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