24/7 U.S. Support – 877-595-4482
2012-12-07 9:47 pm
It looks like you probably haven't updated your domain name yet to point to our name servers, so if you're typing in your domain name in your FTP client it won't be able to find its way to our server. You can follow this guide to ensure your name servers are properly setup:
What are my Nameservers and how do I Change my Nameservers?
For now you can go ahead and use the server's direct hostname while your domain name hasn't pointed to us yet:
You can then preview what you've uploaded to the server using your site's temporary URL as it can take 24-48 hours for DNS changes like updating your name servers to propagate.
If you're still having any issues at all please update us and let us know, so that we can try to help resolve these problems for you.
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