24/7 U.S. Support – 877-595-4482
2011-10-26 6:38 pm
Thank you for the great questions on using FTP and where to upload your files to.
Once you have an account with us, you can view your cPanel username (and other hosting details) under Technical Details in your Account Management Panel (AMP). You can also send an email (to yourself or your developer/designer) with those details under Quick Links in AMP.
I'm sorry for any confusion about the document root. Some hosts use the folder httpdocs for the document root, but our servers are setup with public_html as the document root (where you want to upload your files). For more information on that, please see our article on What directory to upload files to.
I hope this clears things up. Please let us know if you have any additional questions.
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