24/7 U.S. Support – 877-595-4482
2011-11-17 7:51 pm
I'm sorry you're having trouble uploading your site files.
Looking at your domain name, I see that it was just pointed to our Nameservers today. This could cause issues with FTP if you are using your domain name as the host since DNS can take 4-24 hours to propagate.
Until DNS has had time to propagate, you'll want to use your server name as the host instead of your domain name. You can determine your server name from your Technical Details in AMP (Account Management Panel).
I can also recommend our Getting Started Guide for New Customers which provides information that should be useful to you and will help you familiarize yourself with your hosting account.
Please let us know if you have any questions or need any additional assistance.
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