24/7 U.S. Support – 877-595-4482
2011-09-15 12:10 pm
Thank you for using our forums. I'm sorry you're having trouble with FTP file structure. I'm more than happy to assist you.
Basically, any file that you wish to have display on your website will need to be located in your public_html directory. This directory is referred to as your document root. If you want to upload documents elsewhere you would change the document root for each of the FTP accounts. Please keep in mind, that any file that you want the public to view will need to be in the public_html folder. Typically, you will not need to use the public_ftp folder.
If you need further assistance please feel free to contact us. Thank you!
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