24/7 U.S. Support – 877-595-4482
2012-02-15 2:03 pm
I'm sorry you're having trouble uploading your files. Your cPanel user is also an FTP account (this is probably what they meant by "primary"). The cPanel user has full access to all files in your account, not just the ones needed for your website. The document root folder for your main domain is public_html directory. Your FTP hostname is usually your domain name. However, if you have not pointed your domain to our Nameservers or pointed the domain less than 24 hours ago, then you will want to use either the server name or shared IP address of the server for the host name. The FTP username will be either the cPanel user name or and FTP account you create through cPanel. The password will be either the cPanel password or the password you assign to an FTP account when you create it.
For more information on using FTP, please see our FTP Getting Started Guide.
While checking into this for you, I see that an additional FTP account was created, but that FTP account was assigned to a directory under public_html and can only access that subdirectory. If you would like to create an FTP account that has access to just the public_html directory, you will want to make sure that public_html is set as the Directory for that FTP account (the full path would look something like: /home/userna6/public_html). FTP accounts cannot go above the directories they are assigned to.
Please let us know if you have any additional questions or need further assistance.
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