2013-07-12 4:26 pm EST
Thank you for your question. Since this is a public forum, I have X'd out your user information for security purposes.
If you haven't seen it before, I recommend reading the FTP Getting Started Guide.
Also for the username, make sure you are using the cPanel username by itself, for example:
As a test I also set up an FTP account in your cPanel and was able to connect using Filezilla successfully.
If your problems persist, it may be helpful to contact live Tech Support, so they can review the
FTP logs in real-time.
Alternately, you can also upload files using File manager in cPanel.
If you have any further questions, feel free to post them below.
|Email:||support@WebHostingHub.com||Ticket:||Submit a Support Ticket|
|Chat:||Click To Chat Now|