Why can't I see my files in file manager

Asked by:
Jovial Ghost Time:
2012-02-10 4:05 pm Category:
File Management Hits:
1,427
Hi. Probably doing something stupid but I need to change a file permission. Tried via FTP but doesn't work so assumed that because system requires permissions to be changed via cPanel. In cPanel file manager I can see all the folders OK but don't see any files. What am I missing? Thanks

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by Web Hosting Hub staff

0

ChristiNi
2012-02-10 4:30 pm
Hello Jovial Ghost,

I'm sorry you're having trouble changing file permissions through FTP and viewing files in the cPanel File Manager. I tried recreating this issue by creating a test FTP account in your cPanel. I did not have any issues changing file permissions on a file (tested on .htaccess.txt). I also do not have any trouble viewing files in your account through the File Manager.

Can you please provide us a few more details so that we can assist you in resolving this? Which folder or files are you trying to change permissions on and what do you want to change those permissions to? What FTP program are you using, and did you receive any errors when you tried to change file permissions in that folder. When you're logging into your cPanel, what browser and version of that browser are you using? There may be a conflict between cPanel and the browser.

We look forward to assisting you in resolving this as soon as possible.

Regards,

Christi N.

You must login before you can post a comment about this answer.
Like this Question?

Support Center Login

Have a Question?

If you need some help, submit your question to our Community! We guarantee a response within 60 minutes (8am - 9pm EST, Monday - Friday)

Recent Questions

  1. Need to help in redirecting domain to tumblr account
  2. Incorrect E-Mail Address Specified for Backup Notifications
  3. Trying to upload my concrete files from mamp to filezilla

Support Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.) 		Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.