Joomla registration fails when using a bot blocker plugin

Asked by:
ian Time:
2011-10-03 1:09 am Category:
Joomla Hits:
1,121
Since this attack, No one can register on my site. I replaced all the index files thinking that was the only problem, however after filling out a registration form is says, "Your registration is not welcome on this site!" I'm not sure what to do, any help would be very appreciated.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by Web Hosting Hub staff

0

ChristiNi
2011-10-03 3:45 am
Hello ian,

Thank you for your question. I'm sorry you're having trouble with the registration form. If the form is attempting to send out an email as well, it's possible that the new authentication settings could be preventing that and causing that error. Please make sure that you have authentication enabled in your settings if the form does indeed need to send an email.

Additionally, you may want to check subfolders of your public_html folder and make sure there are not other instances of hacked index pages in those subfolders. Quite a few customers have had index pages placed in folders that didn't even have index pages before.

Finally, removing and re-adding the plugin you use may help to reset it and get it working properly for you again.

I hope these suggestions help!

Thank you,

ChristiN

Update
Question answered through second question here: Joomla registration form not working

You must login before you can post a comment about this answer.
Like this Question?

Support Center Login

Have a Question?

If you need some help, submit your question to our Community! We guarantee a response within 60 minutes (8am - 9pm EST, Monday - Friday)

Recent Questions

  1. Can't login to email
  2. "WordPress Login Temporarily Disabled"?
  3. Google Adwords Credit Link Doesn't Work in AMP

Support Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.) 		Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.