24/7 U.S. Support – 877-595-4482
2012-03-22 12:15 pm
I'm sorry you're having trouble re-installing Joomla 2.5 with your new template. From what you described, the new template and Joomla are bundled together so you will need to make a completely fresh install of Joomla. Since this is for the primary domain name on the account, you will want to first clear out the folders and files in the public_html directory (make sure you do not delete the public_html folder itself). You can leave the following folders/files in public_html, as they will not interfere with your Joomla installation:
If you use the cPanel File Manager to clear out the files, make sure when you click on the File Manager icon that you select the box next to "Show Hidden Files (dotfiles)." This will allow you to see if you have an .htaccess file in public_html. The .htaccess file should be removed before attempting to re-install Joomla.
Please let us know if you have any additional questions or need further assistance.
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