24/7 U.S. Support – 877-595-4482
2012-05-03 7:08 pm
The default web root for the Primary domain on your account would be: public_html
If you have installed Moodle to the subdirectory, then the path would be:
The path is typically based on the user name and would look like this:
The database server is typically set to "localhost."
If you need to reference the database, MySQL databases are normally prefixed by the user name. You can see this by logging into you Cpanel and then going to MySQL databases.
The name for your database will begin with "celest18_"
I hope this helps to answer your question. If you continue to have problems with your Moodle installation, please respond to this post, or contact technical support for further assistance.
2012-05-04 6:50 pm
I was able to dig into this a little further, and I wanted to post another answer here and let you know what I've found out.
When I visit www.celestialacademy.com/ecpa, I get a 404 error. This is because the folder's permissions were 777, and instead should be 755.
When I changed the folder permissions to 755, this resolved the 404 error and instead we saw this error:
Fatal error: $CFG->dataroot is not configured properly, directory does not exist or is not accessible! Exiting.
Looking at your config.php file and comparing with the settings in our own config file for Moodle, it looks like the problem is where you are specifying your moodledata folder.
I didn't see a moodle data folder, so I created this in your account:
/home/your-user-name/moodle-data (which is in the same folder as your public_html). We then adjusted your config file to read:
$CFG->dataroot = '/home/your-user-name/public_html/ecpa/moodledata';
This resolved the error, however moodle then gave us a message that stated some files were missing and it wanted to upgrade.
After scanning your account, we didn't find a folder named moodledata (other than the one we created).
I believe that you will need to find that folder again on your old host and then use ftp to copy it to our servers. That hopefully should resolve the issue at hand.
Feel free to post any further follow up questions in the comments at the bottom of this page, we're more than happy to help further!
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