24/7 U.S. Support – 877-595-4482
2012-07-02 2:27 pm
The dataroot path may be incorrect or have the wrong permissions. I cannot tell for sure as I cannot locate an account for you on our servers. If I could, I would be able to check the exact path.
On our servers, 777 permissions can sometimes create errors due to server security. If you are certain that dataroot path is correct, then I would try a 755 permission setting if you are still getting the errors.
I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.
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