2013-04-24 5:59 pm EST
I'm sorry to hear that you're having problems with logging into the Builder. I cannot tell by your post how you're logging in, and you should not post that information anyway, since it could be compromising your login information.
Let's start with the general information on the login first. Your login user name and password for the Builder are NOT the same as your Account Management Panel (AMP) login. Even if you have changed the password for the Builder in AMP, the important thing to remember is that your user name is based on the cPanel user name. You can find this information in AMP under Technical Details for your account.
Here's a guide on resetting your Builder password:
How to Reset your Builder Password
I understand that you have already reset it once to no avail, but I provide the information so that you can review and make sure that you are resetting the password correctly.
If you continue to have issues with the login, the quickest way for you to resolve the issue is to contact our live technical support team. They can reset the password for you quickly and securely.
You can communicate with them by phone/chat/email. Contact Information.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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