24/7 U.S. Support – 877-595-4482
2012-02-28 9:10 pm
Thank you for your question on transferring domains. The reason you are seeing the message that you have a free transfer available is because your main domain has not been transferred to our management. Pointing the Name servers for a domain is not the same as transferring a domain, this is covered in more detail in our article Domain Transfer vs. Name server Change. When you point the Name servers at your current registrar, that registrar still manages your domain for you. You do not have to transfer a domain to our management in order to host it here, but a domain does have to be pointed to our Name servers in order to be hosted here.
Your first domain transfer OR registration is included FREE with your hosting account. Additional domain transfers cost $11.95 (and the domain registration will renew at $11.99 each per year).
If you have any additional questions, please feel free to contact us.
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