24/7 U.S. Support – 877-595-4482
2012-03-05 2:54 pm
Thank you for your question about retrieving a folder. Once a file or folder is deleted from the server, the only way to retrieve it would be from a backup copy. If you have a backup of your site, you should be able to restore the files and folder from that backup.
If you purchased our backup service we can check to see if a copy of the folder is in the backup (but we cannot guarantee the folder is in the backup). Please send a verified email (include either the AMP password or last 4 digits of the credit card on file) to email@example.com if you utilize our automated backup service.
Please let us know if you have any additional questions or need further assistance.
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