Google says my site has malware. How can I fix this?

Asked by:
steadacol@roadrunner.com Time:
2012-12-28 5:02 am Category:
Website Troubleshooting Hits:
141
Here's the link to what Google has to say about my site:
http://www.google.com/safebrowsing/diagnostic?site=http://www.hooligan.wordshutter.com/&hl=en
I am not sure how to fix this or how to keep it from happening again. Actually, I'm not sure where to even start to try to correct the problem. Is it an issue in the sub-domain, the joomla install, the server? Is there a solution you can offer to clean the files? Thanks in advance for any help.

-- UPDATE --
Thanks for the response. You said the website has been updated several times since then...how can you tell when and what was updated? I have not been working on this site. It was something I put up for somebody else and haven't really touched it since. He doesn't have any log in information and would have no idea how to update the site. This is concerning.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

ScottM
2012-12-28 1:17 pm
Hello,

I did a check on your files and do not see any malware in the regular places it is usually injected.

I have further details on the warning from Google. You can find that here: http://safebrowsing.clients.google.com/safebrowsing/diagnostic?site=http%3A%2F%2Fhooligan.wordshutter.com%2F&client=googlechrome&hl=en-US

It says it noticed malware on 11/19/2012. There are many fils that have been updated and changed since then, so it is likely the malware was removed during an update. It also appears to have been contained to the hooligan subdomain.

To keep your site safe, be sure to change all passwords regularly and use a fairly complicated password withnumbers, letters, capital letters, and even special characters such as !@#$%^&().

You can ask Google to reconsider your site and lifting the warning. Here is a link on site reconsideration: http://support.google.com/webmasters/bin/answer.py?hl=en&answer=35843

Best Regards,
Scott M

You must login before you can post a comment about this answer.
Like this Question?

Support Center Login

Have a Question?

If you need some help, submit your question to our Community! We guarantee a response within 60 minutes (8am - 9pm EST, Monday - Friday)

Recent Questions

  1. Email from unknown party re domain transfer
  2. how to make new website with single account.
  3. Internal Server Error

Support Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.) 		Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.