Why is my web traffic not showing?

Asked by:
londonlitproject Time:
2012-11-29 10:49 pm Category:
Website Troubleshooting Hits:
1,100
When I looked on avistats (or any of the other stats options on my control panel) a few months ago I could see a day by day breakdown but now each day is showing zero visits which I know is incorrect. Why is it not showing up any more? (It's not to do with the viewing options because if i choose monthly or weekly the result is the same.. just a line of zeros.

Thanks!

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0

arnelc
2012-11-29 11:10 pm
Hello Londonlitproject,

When the server is under a high amount of traffic, certain programs - like awstats- are not given precedence to run. Critical programs such as the web server programs, and database programs are given higher priority. Sometimes, the stats programs do not restart and can be restarted either by you or by a call into live technical support. The link below shows how to restart it manually through Cpanel:

Awstats Manual Restart

I spoke with a systems person and he re-started your Stats program for you, but it will require may a few hours in order to totally catch up with the stats. Our apologies for the inconvenience with the website statistics issues.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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