24/7 U.S. Support – 877-595-4482
2012-11-05 1:45 pm
I am unable to duplicate any slowness from our testing side. It is possible there is a source of latency in the routing as your signal tries to connect to our servers.
When you are experiencing any downtime or latency on the site, please follow the instructions from the link below during the time of the issue send in the results in reply to this ticket. This will supply us with data we can use to help pinpoint the cause of the latency. Sometimes a server can be latent or even go down temporarily due to heavy load, but there are just as many times that the issue lies within the network of servers and lines that lie between a client computer and the server. This test helps us to find and identify where this may be.
Ping and Trace Test
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