24/7 U.S. Support – 877-595-4482
2013-01-28 2:34 pm
I reviewed your screen shot and it appears to be an error connecting to the database. If you are setting something up for the first time, I recommend checking your database (db) connection settings:
dbhostname, dbusername, dbname, and dbpassword
Here is a link to a helpful article that covers Troubleshooting MySQL Database Errors.
You can also reset the database password, if you are not sure what it is.
If it was a momentary issue, it may have been caused by a spike in traffic.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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