I occasionally get this message when I try to publish a filesI want open a connection to 10.2.16.20 (only to 64.134.149.243) (500)" and I can't publish my file

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BTUniverse Time:
2012-10-07 3:41 pm Category:
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johnpaulb-whh2
2012-10-08 3:12 pm
Hello BTUniverse,
Thank you for your question regarding publishing your site. I saw a 500 in the error message. Here is a link to our guide on troubleshooting 500 errors.

I checked both of these IP adresses, and neither of them are pointed to us. I recommend contacting support, so they can check your specific settings.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Also, here is a helpful link to our guide on FTP.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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