Opencart is flexible with its return system in that it allows you to expand the choices that can be selected for return statuses, actions and reasons. By default, return Statuses include awaiting products, complete, and pending. If you need to add a different status - such as "in transit" - it is easily added. The following article explains how to add return statuses in the OpenCart 1.5 Administrator dashboard.
Edit the definition by clicking in the field and making the change. As per the screenshot above, there may be multi-lingual needs for these definitions. Make sure to change these labels to reflect the language needs of your storefront or customers. Click on SAVE in the top right hand corner to save entries. This will return you to the main list of statuses with a green check mark.
Click in the empty field(s) and define the Return Status. Bear in mind that you will have multiple fields only if you have multiple languages loaded into the system.
The RETURN Reasons let's you identify where the product is located in the process of returning back to your store or warehouse. Make sure to carefuly identify your return process and the stages that returning products will take. This will help you accurately identify your different return statuses.
The customer sees a history of the RETURN by logging into their account. They can see Retuns in their store interface and will see the following:
|1.||How to Enable the Display of Stock Quantities in OpenCart 1.5|
|2.||How to enable the Show Out of Stock Warning in OpenCart 1.5|
|3.||How to set the default return status in OpenCart 1.5|
|4.||Managing Product Returns in OpenCart 1.5|
|5.||Returning Products in Opencart 1.5|
|6.||Adding Product Returns in OpenCart 1.5|
|7.||Adding Return Reasons in OpenCart 1.5|
|8.||Adding Return Statuses in OpenCart1.5|
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