East Coast Network Interruption

Written by Christi Nickerson

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UPDATE

At this time all services have been restored and site should be loading as normal. Again we apologize for any inconvenience or frustration this brief period of intermittent service caused our customers.

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At approximately 12 noon EST, our Systems Administration Department has identified a connectivity issue which may be hindering customers' ability to see their sites which are housed in our East Coast Data Center. Additionally, this connectivity issue is affecting our online Sales and Support chats. Please bear with us while our Systems Team works to identify the exact problem and coordinate with the our network provider(s) to implement a resolution as quickly as possible. We sincerely apologize for any inconvenience this may be causing you and appreciate your patience.
Did you find this article helpful?
fandscamping 2012-08-01 2:10 am
you better check again. I'm down and out right now. My e-shop completely erased. I hope you can get that back. 10:10pm eastern time. This really sucks.
Hello fandscamping,

It seems you have found an article from a previous incident. Today's incident is due to an upstream provider failure. We do apologize and are working to ensure the issue does not recur.

Best Regards,
Scott M

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