Security Update Notice

Our System Administration team has rotated FTP passwords for multiple customers as a security precaution. An email notice was sent to affected customers advising that the password was rotated. It is recommended that those individuals who have received this notice perform a virus scan on their personal computers and change their passwords.

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caseemarie 2012-12-12 12:07 am
I was one of the customers asked to update my password yesterday, which I did, but I wanted to bring it to someone's attention that I was just downloading a backup of my Wordpress site (caseemarie.com) and my antivirus alerted me that the backup file contained a Trojan virus (specifically Trojan.JS.Iframe.wo). The backup was generated last night so it could have to do with the tampering that was done yesterday. I've deleted the file from my computer, but if there are any steps I need to take to address the supposed virus on my site I'd appreciate guidance. Otherwise, just wanted to give Support the heads-up about it. Thanks, WHH!

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