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Backups are not automatically run on our servers and are only run if the account holder has purchased Automated Backups for their account.
If you are not a current customer, when you sign up for hosting there will be an option to also sign up for automated backups. By subscribing to our Backup Service, regular, incremental backups would be performed on your account equal to or less than 10GB in total size. Unfortunately, we would not be able to backup accounts exceeding 10GB. The price for this service is $12.00 per year.
Please note that the Backup Service runs incrementally every 24-36 hours and is intended for disaster recovery purposes. We urge users to regularly maintain their own local backups in the event that you need to undo changes or restore a damaged site. If your site is hacked or unwanted changes are made and the damage is not noticed for several days, our backups would have already run and your "good" data would already be overwritten with bad data in the backup. As we only have one backup for your account at any given time, we would not be able to restore a backup from a requested certain date and time.
If your account is under 3GB in size, please see our Creating a Website Backup in your cPanel article for step-by-step instructions to create a full backup of your account.
If your account is over 3GB in size, please see our How do I Create a Backup using FTP? article for the steps needed to backup your account.
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