To upload and manage your website, FTP (File Transfer Protocol) is the preferred method for many website designers.  To connect to your site via FTP you can use software such as Dreamweaver or iWeb, or an FTP client such as FileZilla or CuteFTP.  These programs will allow you to load the website files that are on your computer directly onto your server. FileZilla can be downloaded from their official site: http://filezilla-project.org/download.php

FTP Basics

To connect to your account via ftp, you need the following information:

Other Settings:

• Passive Mode: If you are having any issues connecting, enable Passive Mode
• Port: The default port for FTP traffic is 21

Please note, if your domain is not currently pointed to our Nameservers, or was pointed to our Nameservers during the last 24 hours, you will want to use your server name for your FTP host. Your server name will be either ehub##.webhostinghub.com or whub##.webhostinghub.com (replace ## with your server number). 

How do I give other users FTP access?

You may need to provide FTP access for others as well. For example if you have a web designer, they may need access to the files on your account.  While it is not recommend to give out your cPanel username and password, you can create FTP accounts that only have access to the folder that you specify. FTP accounts can be created in cPanel under the FTP Accounts section.

You can also view, modify, and delete any FTP accounts already created.  This is useful if you cannot remember a username, need to change the password, or need to delete an FTP account if it's no longer needed.

Directory Stucture

It's important to understand what directory to upload your site files to. If you are working with your primary domain name, public_html is the document root. If you are working with an Addon domain, the document root will be something like public_html/addondomain.com For more information on directory structure and your document root, please see our article on which directory you should upload files to.

For more information about Addon domain FTP accounts, please see our Working With Your Addon Domain's FTP Account article.