It can be frustrating when you visit your website and it seems to be running slow, however it is important to determine if the issue is from a local connection or from the server. A number of factors can contribute to how fast your connection to our servers is, including:
Please be sure to include the IP you are connecting from in your email to Support. You can view and copy your IP address using our IP check tool here:
For step-by-step instructions on how to run a ping and trace test, please see our tutorial on running a ping traceroute test.
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