Firefox says login for cpanel is untrusted site

Asked by: / 13 Points
2013-01-02 4:13 am EST
First time i've ever seen this for web hosting hub. But FF is strongly warning me not to make an exception for the site. When I click on cpanel login under AMP it takes me to the site where i put my login info. Its not the pop up that I normally see. I put my info in and hit login and for a split second the site turns white and says "redirecting" at the top left corner. Then the warning from FF comes up. What's the issue and is there something I need to do to fix this? It concerns me because one of my sub-domains was flagged by google as a malicious site. (I posted about that and got a response saying there was no malware there and that it was probably removed with an update. Funny thing though I have not updated that particular site). However, with this issue now I'm a little leery of doing anything on any of my sites.... Please advise. Thanks.

This happens on multiple computers.

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12,339 Points
2013-01-02 12:05 pm EST

Thank you for your question, it sounds like Firefox is not accepting the SSL certificate. This would not be related to the issue with your website being flagged by google as malicious.

We checked your server's shared SSL and it is installed successfully. You can access the cPanel for your server securely here:

If you are accessing cPanel from your domain for example:

Make sure you have purchased an SSL for your specific domain.

If you are still experiencing issues, please respond with specific information so we can replicate the error, such as the version of Firefox you are using, and the URL you are using to access cPanel.

Feel free to post any additional questions / comments below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


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