Builder login not working

Asked by:
zehtisham / 8 Points
2014-01-10 9:29 pm EST
Premium Website Builder
I am having trouble getting into Builder. I get "We apologize for the inconvenience, but are currently experiencing connectivity issues to your Builder account. Please try again shortly."
I have tried but it is not accepting my credentials.
I tried re-installing premium builder, but it is already installed.

Can you help?

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Best answer chosen by User


17,314 Points
2014-01-10 9:55 pm EST
Hello Zehtisham,

Sorry for the problem with the Builder not working. I had our technical support team manually set up the account. Apologies for the problem with the account setup. Although it had reported that your account was created, it required manual intervention to be properly installed. I will email you the password. The login is based on your cPanel user name. For immediate assistance with Builder login issues, it is best to contact our live technical support team via email/chat/phone. They are available 24 hours a day, 7 days a week. I will email your login information for the Builder immediately after this response..

Arnel C.

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Thanks for the quick response.
8 Points

2014-01-10 9:59 pm EST
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