ICANN domain transfer policies have changed as of 1 December 2016.
This article has been updated for our current registrar, OpenSRS.
If you registered a domain name through us but have decided to transfer your domain registration to a different company, there are several steps that will need to be followed so you can transfer your domain.
Please note, once we have released the domain management rights for your domain, you will be unable to manage that domain through AMP. If you want to point your domain to new Nameservers, it's best to make that change before requesting the release of your domain.
- Request Management Rights be Released
Contact our support department and request the managment rights for your domain be released. Please note, account verification (either the AMP password or last 4 digits of the credit card on file) will be needed before we can release a domain name.
Once management rights are released, you will receive an email from us confirming the release.
- Recover Domain Registry Key
Input your domain name and click the Continue button. Your domain's registry key will be emailed to you.
- Unlock your domain
Log into the domain maintenance area at Melbourne IT with your domain name and registry key:
Look at the "Lock Status" under "Domain Details." If it says "CUSTOMER-LOCK" then click "Unlock Domain Name" to unlock the domain. If it says "NO-LOCK" then your domain name is already unlocked and you can simply proceed to the next step.
- Retrieve Authorization Code
Your domain's Authorization Code is known as your domain name's password at Melbourne IT. In your Manage Domain section, under the Overview section in the header there is an Auth Code field. Click the Show link and the Auth Code will display.
- Begin Transfer to New Registrar
Contact your new registrar and give them your domain's authorization code to begin the process of transferring your domain to them.