ICANN domain transfer policies have changed as of 1 December 2016.

This article has been updated for our current registrar, OpenSRS.

If you registered a domain name through us but have decided to transfer your domain registration to a different company, there are several steps that will need to be followed so you can transfer your domain.

Please note, once we have released the domain management rights for your domain, you will be unable to manage that domain through AMP. If you want to point your domain to new Nameservers, it's best to make that change before requesting the release of your domain.

  1. Request Management Rights be Released

    Contact our support department and request the managment rights for your domain be released. Please note, account verification (either the AMP password or last 4 digits of the credit card on file) will be needed before we can release a domain name.

    Once management rights are released, you will receive an email from us confirming the release.
  2. Recover Domain Registry Key

    Go to:

    http://www.melbourneit.com.au/cc/recover/index recover_registry_key

    Input your domain name and click the Continue button. Your domain's registry key will be emailed to you.
  3. Unlock your domain

    Log into the domain maintenance area at Melbourne IT with your domain name and registry key:


    Look at the "Lock Status" under "Domain Details." If it says "CUSTOMER-LOCK"  then click "Unlock Domain Name" to unlock the domain. If it says "NO-LOCK" then your domain name is already unlocked and you can simply proceed to the next step.


  4. Retrieve Authorization Code

    Your domain's Authorization Code is known as your domain name's password at Melbourne IT. In your Manage Domain section, under the Overview section in the header there is an Auth Code field. Click the Show link and the Auth Code will display.
  5. Begin Transfer to New Registrar

    Contact your new registrar and give them your domain's authorization code to begin the process of transferring your domain to them.
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n/a Points
2014-03-13 5:06 pm

Step 4 is outdated. The new instructions per Melbourne IT are:

In your manage domain section, under the Overview section in the header there is an Auth Code field. Click the 'Show' link and the Auth Code will display.

2,342 Points
2014-04-15 12:59 pm
Thanks for letting us know. We have updated the article to reflect the changes that MelbourneIT has made.
n/a Points
2014-05-22 9:56 am

Updated? Hmmmmmmmmmmmmmmmmmmmmm

12,011 Points
2014-05-22 10:08 am
Hello BP,

Thank you for contacting us. We are happy to help, are you having trouble with a specific step?

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-11-13 1:48 am

This tutorial is missing a step. Before Step 4 you should "Activate Your Account." You have to create a password and fill out a user profile. Once you do this, then you will see an area to MANAGE DOMAINS. If you don't do this you will not see an OVERVIEW or MANAGE DOMAIN section.

12,011 Points
2014-11-13 10:57 am
Hello Karen,

Thank you for letting us know. I will review the article as soon as possible, and update it as needed.

If you have any further suggestions, feel free to post them below.

Thank you,
n/a Points
2015-01-29 6:35 pm
"In your Manage Domain section, under the Overview section in the header there is an Auth Code field. Click the Show link and the Auth Code will display."
16,266 Points
2015-02-02 1:50 pm
Hello John,

It appears that the method on Melbourne IT's side may have changed. We do apologize and will be getting with them to update the article.

Kindest Regards,
Scott M
n/a Points
2015-03-11 7:19 pm

This is the most frustrating way to transfer a domain. Just FYI.

n/a Points
2015-03-23 2:57 pm

This is absolutely the worst way to transfer a domain name. Now this stupid melbourneit is asking for my credit cart information before it will let me access a auth code?

What the heck? I just want to transfer to another nameserver.

16,266 Points
2015-03-23 7:36 pm
Hello Marilyn,

MelbourneIT does not need any information from you to get the Auth code. The Auth code is sent from MelbourneIT once we agree to release it. We simply verify all accounts as we do when any account-specific changes are needed. Once verified, we contact MelbourneIT and release the domain management rights to you. Then you will get an email from them with the link to your Auth Code.

If you are simply trying to change name servers, then you do not have to go use this method. Here is an article on how to change nameservers via AMP.

Kindest Regards,
Scott M
n/a Points
2015-08-13 8:48 pm


I was told that I need an EPP to make a transfer of the domain.  Where do I get that?

Thank you,


16,349 Points
2015-08-14 8:53 am
Hello Lee,

As per the documentation above, the EPP key is the same as the Authorization Code. Follow the directions above to get that code.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-09-08 3:41 pm

This is the response I received when trying to retrieve my registry key via the link provided:

"The Registry Key for Domain Name _________.com was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance."

Please assist?

12,011 Points
2015-09-08 4:38 pm
Hello Stephi,

Thank you for contacting us. This means the management rights have not yet been released.

This is covered in Step 1 of the above guide. You will then be able to retrieve your Authorization code.

Thank you,

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