In the previous article we explained what cPanel is. Logging into your cPanel couldn't be easier. You can access your cPanel through either your Account Management Panel (AMP) or through your cPanel URL.

Logging into cPanel through the cPanel URL:

  1. Visit yourdomain.com/cpanel (replace yourdomain.com with your actual domain)
  2. Login using your cPanel username and password

Logging into cPanel Through AMP:

  1. Begin by logging into AMP.
  2. Within the hosting details box on your AMP home page, click on cPanel

    amp-cpanel-log-in
  3. This will take you automatically into your cPanel account.

If you have any trouble logging into your cPanel account, you can change your cPanel password by selecting the reset password link under the Work in Your Control Panel link. 

Troubleshooting cPanel login problems:

I am not prompted for a username and password when attempting to login:

The first step to login to your cPanel is visiting yourdomain.com/cpanel. When you visit this page, you should be prompted for your cPanel username and password. If you're not, usually it is due to your domain name just being registered / or not pointed to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues.

  • Use cpanel.yourdomain.com instead of yourdomain.com/cpanel (this uses cPanel proxy, which access cPanel over port 80 vs. 2082 / 2083)

  • Use your temporary cPanel url, which should look similar to: http://ehub22.webhostinghub.com/cpanel
    Be sure to replace "ehub22" with your actual server name.

I am entering a username and password, but they are not being accepted:

If your username and password are not being accepted when logging into cPanel, it could be either of these issues:

  • Ensure you are using the correct cPanel url (refer to the directions above under 'I am not prompted for a username and password')

  • Ensure you are using all lowercase for your username, and you are entering the correct case for your password. For example, password is different from PaSsWoRd

  • You are using the incorrect password. Don't worry, this is very common. If you're not sure what your cpanel username and password are, please contact our support department for further assistance with logging into cPanel.

Then next tutorial in our getting started with cPanel series will discuss the layout of the cPanel Admin page.

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Comments

n/a Points
2014-03-28 4:32 pm

This was very helpful

Question: I forgot my cPanel username and password!

n/a Points
2014-04-25 7:31 pm

I am unable to log into my cPanel.  I believe I have forgotten my current username and password.  Please assist.  Thank you.

 

Dan

Staff
13,314 Points
2014-04-25 8:17 pm
Hello Daniel,

As this is a public forum, we can't divulge login information for accounts here, plus we don't have any specifics for your account other than your name. However, you can use the Account Management Panel (AMP) to find this information. You can use this article to help you get to the right place. If you continue to have difficulty, call into our live technical support team. They can get help you reset your password immediately. Their contact information is at the bottom of this page.

Kindest regards,
Arnel C.
n/a Points
2014-04-25 7:43 pm

Can't remember my user name-eeeks

Staff
13,314 Points
2014-04-25 8:19 pm
Hello Heidi,

Sorry to hear that you're having problems with the login. The cPanel login name can be found in your Account Management Panel (AMP). Check out this tutorial for further information. If you continue to have problems with the login, please call our live support team for immediate assistance with the issue. The contact information can be found below.

Kindest regards,
Arnel C.

Question: I cannot login, but I'm sure I'm doing everything right!

n/a Points
2014-04-26 1:02 am

i can't log in to my c panel, my user name and password are correct, cap lock is off so what do I do next?

 

Staff
12,852 Points
2014-04-28 1:34 am
Hello Gill,

If you are 100% certain that the username and password are correct, you will want to contact our Live Support team for individual assistance.

Kindest Regards,
Scott M
n/a Points
2014-09-25 9:44 am

i cannot log into cpanel despite i got my account password correctely.

 

what do i do sir/.

Staff
1,912 Points
2014-09-25 11:26 am
If you are completely sure that your username and password are correct, as well have attempted to reset your cPanel password, you may want to contact technical support for more information.
n/a Points
2014-04-26 8:17 pm

Am unable to log in to cpanel.

Staff
12,852 Points
2014-04-28 1:36 am
Hello Phil,

Be sure to check your cPanel username and password you are entering to see if they are correct. Check for any extra spaces at the beginning or end as well. If you are 100% certain that they are correct, you will want to "http://www.webhostinghub.com/help/learn/website/website-help/best-technical-support">contact our Live Support team for individual assistance as this would be outside the norm.

Kindest Regards,
Scott M
n/a Points
2014-05-09 6:32 pm

Hello Support Team, I am a new customer and having been trying to login into the Cpanel since my account was activated on May 7.  I understand I need to reset my password.  But I am not receiving the email with the link to reset my password.  I tried on several different browsers and took off my spam and blockers.  I still cant seem to prompt the system to send me the email. 

Staff
13,314 Points
2014-05-09 6:53 pm
Hello Beth,

Sorry for the problem with logging in to the cPanel. The cPanel login name can be found in your Account Management Panel (AMP). Check out this tutorial for further information.

I also noted that you have a support ticket in place for this issue. If you continue to have problems with the login, please call our live support team for immediate assistance with the issue. The contact information can be found below. We can not divulge login information in these posts because these posts are public domain (they can be seen on the internet). Please use the tutorial link for using the correct login. Also, we do not use an email to reset your cPanel password. Here's the tutorial for resetting the cPanel password. I will answer your support ticket shortly. You will see a response there as well.

Regards,
Arnel C.
n/a Points
2014-05-11 6:36 am

Hi,

 

We have just signed up to web hosting hub with an attempt to trasfer a domain from an old friends account which no longer exists. However, when signing up by clicking we already have an existing domain, it didnt give us a password or login option, how can this be?

Wae have paid the sign up fee but have no access to login??

 

Thanks,

 

Jason

Staff
9,105 Points
2014-05-12 10:57 am
Hello Jason,

Thank you for your question. After signing up, you will receive a phone call to the number you provided, so they can confirm your purchase.

If they have not reached out to you, I recommend contacting Live Support, so they can confirm your account.

After you have been confirmed, you will receive an email to get started, within 20 minutes.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-18 11:14 pm

Hi, i cant get my cpanel up i've tried www.icedperfection.com/cpanel and cpanel.icedperfection.com, they both either come up with Oops!google can't find or 404.sorry. My site is made free with Yola and my host is GoDaddy. Can somebody please help?

Staff
1,912 Points
2014-06-19 8:30 am
Unfortunately, I do not have information as to how you can access cPanel with GoDaddy's hosting platform. You may want to contact them for more information.
n/a Points
2014-07-19 3:24 pm

Hi,

I have big problems to log into the C-Panel.

I asked frequently for the reason and I was told many strange things, f. ex. a huger server company in USA is down and now it needs a lot of time for my computer to connect.

I should talk to my provider and tell them to connect different etc.

The reason for bad connection I detected occasionally today:

I just switched off my Nortom Security Suite and within seconds I was connected to C-Panel.

Strange, isn't it?

Staff
9,105 Points
2014-07-21 9:38 am
Hello gerard_2709,

Thank you for your question. It sounds like Norton is most likely blocking some ports in the firewall, so when you turn it off traffic is allowed through.

Here are the default ports cpanel uses:
http://example.com:2082
https://secure155.inmotionhosting.com:2083

As a test, you can try to login to cPanel via port 80, by navigating to:
http://cpanel.example.com (be sure to replace example.com with your actual domain)

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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