"I wish to reiterate that I am thrilled with the phone tech service you provide. Yesterday I worked with David A., and he walked me through things I could not even imagine how to do regarding getting new items installed on my blog site. He is courteous, very, very knowledgeable and especially tolerant of my hearing problem. I promote you guys every chance I get with my social media contacts who are writers and authors. Thank you, David, you are a superhero in my estimate."
Nick Wilson Said:
I wanted to express my extreme satisfaction with the level of customer service I received today from one of your associates, Sommer H., over chat. From my interaction with your customer service associate, I could tell that your staff are trained very well, know their product and company policies, and are helpful and polite. It is also good to see that, unlike many other companies, you appreciate the value of customer retention as well as new customer acquisition. Based on my experience this morning, I am happy to renew my web hosting services with your company for another 3 years.
Liesel Lund Said:
Clarke was very helpful to take the time yesterday and do the SSL install that others had failed to do. He waited and made sure we had everything done. It was great to finally get someone who would take the initiative to make it happen, rather than having me put in yet another help ticket.
James White Said:
I just wanted to, once again, sing the praises of your magnificent support team. Whether it is by chat, or by phone, your support team knocks it out of the park each and every time, without fail. Today it was Rachel P. who was a support all-star, but your whole team deserves equal accolades. I am delighted to be a HUB customer and I appreciate all that you do to be number one in customer service. Thank you.
Carla Butler Said:
Just wanted to leave some feedback for your CS agent Shea R. As always, I received perfect customer service via your online chat, which enabled me to take advantage of your current offer/discount code without needing to make an international call. Having bought numerous hosting accounts with yourselves, I am again pleased and impressed with the speed, efficiency and politeness of your staff to enable me to start building a new website for my current employer.
Patricia Thompson Said:
I was having a problem replying to emails and received failure messages when attempting to log in to CPanel. (I manage my emails through CPanel, rather than through an email client.) Adam W. and Casey B. were not only very responsive, but they also treated me and my problem with respect. That was greatly appreciated. My email started working again today without any additional action on my part, but it was good to know that your support people could provide possible courses of action within a short period of time. My thanks to them both!
Jason Byrd Said:
I just wanted to forward on my thanks in my recent and first troubleshooting request. My site crashed and Abraham S. had the issue isolated and resolved faster than I could have ever hoped. Also, he went far beyond just what I requested. I was of the belief I just needed a server reboot however he identified a bad access file, fixed it and notified me of what he had done to resolve the issue. He was a great credit to Web Hosting Hub and I can't thank him enough for getting us back online so quickly. I haven't needed for much but when I did, he was there and this gives me great confidence for the future.
Celine LeBlanc Said:
I just wanted to let you know about the wonderful experience I had with Aubrey M. Although in the beginning he could not find my file, it turned out that it was my fault for not giving him the main domain name. He was able to help me within 5 minutes of an issue I had been struggling with for the last hour and a half. Thanks, Web Hosting Hub for having a really knowledgeable group of support staff 24/7. Now that I am in Spain, I really appreciate being able to reach someone despite of the time difference.
Karen Bozvay Said:
I want to let you know that Harry J. was a tremendous help to me today. As every end user will tell you, "I thought I knew what I was doing", only to discover that I did not know- after the fact-of course. He assisted me in moving my installation to the top level instead of the sub directory that I originally installed to. In the process of trying to fix this myself I mucked up a few important files. And now everything is fixed and I couldn't be more grateful for Harry's help.
Kevin Johnson Said:
I just wanted to let you know how awesome Harry J. is! I just signed up yesterday and could not, for the life of me, figure out how to setup Wordpress without messing up our current site. Instead of just giving me directions, Harry J. actually did it all for me. I am now 100% set up for success! Please give him whatever your company's version of a gold star is - he deserves it!
Clara Monroe Said:
I had an issue with my custom 404 error page loading today and started a chat with Malcom M. He was able to quickly resolve the problem and seemed happy to do so. He gave updates as to the amount of time it would take to resolve as well as check to ensure I was able to see the page before ending the chat. I just wanted to say thanks and let you know how much I appreciated his help.
Coleman Armes Said:
Adam C. was very helpful. I am a first time blogger and was very confused with how to set one up and the whole process. He was patient with me the whole time and gave me a discount. I was also very impressed with the fast customer service too. I wasn't on the line very long and immediately got help from Adam.
Ken Purell Said:
I want to take this opportunity to express my satisfaction with one of your support team web hosting consultants (Sean B.). Sean was able to formulate an email while explaining to me each link that I would receive via that email reference to changing my domain link from GoDaddy.com. While getting started is challenging, it is your great staff that makes things much, much easier to not only follow but to lock in those instructions for future use. Thanks to Sean B. for a job well done!!!
Jessy Jepson Said:
Brett made me feel much more at ease with the sites that I am working on transferring over. Thank god for knowledgeable and friendly tech support people, definitely one of the reasons that I am changing host providers. Thank you for having people like this working for your company. I look forward to having a long relationship with Web Hosting Hub. Thanks again. :-)
Jean Mayer Said:
Mike R. did a wonderful job in helping me with my questions and getting me started with WordPress. It was a pleasure having him as a consultant. I hope all of your consultants are as pleasant and helpful as he was.
Chai Nakpiban Said:
I recently had a very good sale chat experience with Nick Thurman. Via the Web Hosting Hub Chat, he was able to get me in on a promotional 3 year deal. In all my years of chat-based support, I haven't ever received efficient service with accurate information. Not only was Nick able to get me signed up but he also was able to answer my technical questions regarding transferring over my existing websites. I look forward to continued great service with Web Hosting Hub.
Vicki Lee Said:
I just wanted to say I couldn't be more happy to be with Web Hosting Hub. When I was researching what host to use, yours came up with very high marks. I mainly selected Web Hosting Hub due to the up-time percentage (it doesn't go down) and the ease of use. But since then, when I recommend Web Hosting Hub to anyone who asks, the main reason is the customer support.
Alan Addinall Said:
I had a problem with my primary email address and contacted the online help by chat. I was quickly and efficiently helped by Alicia H. I was wonderfully surprised by the great ease and competent help I received from her. I had another issue which was also sorted by another one of your staff named Malcolm M. It is always a great experience to be helped by people who know what they are doing and who can help the less experienced clients they sometimes have to deal with.
John Bissen Said:
Hi - I worked with Samuel G this morning to troubleshoot why my domain was not registered. He was able to figure out what was going on and get to a successful resolution. In the last year I have contacted support a few times and appreciate how easy and fast it is to get a hold of Web Hosting Hub support for help.
John DeAscentis Said:
Jhaimesen was a great help in getting my account set up! After talking to him via chat to confirm whether my order had gone through, he got me on the phone and got my account set up quickly and easily. He also sent me the info I needed to get started with configuration and WordPress, and answered my questions about domain transfer from GoDaddy. I picked Web Hosting Hub because it was well reviewed online, with many reviews mentioning great customer service, and Jhaimesen proved that reputation correct.
Kinga Mila Said:
I'd like to thank very much Adam Block for his assistance. I found his response prompt and VERY helpful. Judging the situation I was in he's done everything possible to solve it on the spot ( tried to manually over the phone accept payment for hosting a website). Due to continuous problems with my card he advised me to contact sales department at appropriate time. Such great customer service makes me feel good about my website hosting company choice.
Resha Jazrawi Said:
I just wanted to say thank you for the fantastic support I received from Alex K. She was very helpful, courteous and warm in her emails and I felt the quality of service I received was extremely high and reflects very well on your company. Many thanks!
Yvette Durham Said:
I just wanted to say I am so grateful for Shea helping me out starting up my blog. Shea was so efficient, answered my questions right away and helped me traverse the world of blogging that I really know nothing about. Great team member!
Patricia Brown Said:
Jonathan H. was wonderful. He quickly sorted out the problem and got the IP address whitelisted. I wish all my tech support was this fast and painless. Polite, good sense of humor... and that's tough in a job where people are probably yelling at you for a lot of the day.
Brian Cox Said:
I just wanted to let you know that I was super impressed with how quickly Robert B. was able to get my website back up and running. You have a great team and I am glad that I chose to host with Web Hosting Hub. Thank you for providing excellent service and I will continue to point all of my friends in need of a website to your company.
Stacy Ebert Said:
This is an email just to say that I recently had a chat session for technical support with Malcolm M., and he was a great help to me!!! He stepped in and took care of my problem very quickly! This is the kind of support I need when time is short. He saved me time and a headache today!
Thanks for the support!
Melinda Martinez Said:
I contacted technical support today because I was having problems finding out how to install plugins on my website. I had the privilege of getting to work with Harry J. He was very informative and knew exactly what I was wanting to do. He was able to walk me through the process as well as send me a tutorial link for future reference. He made the process very stress free and enjoyable. I have never had a bad experience with the support staff here at Web Hosting Hub, everyone is always willing to help and extremely knowledgeable. I will continue recommending this company as the top notch hosting company it is. I look forward to working with Web Hosting Hub for many years.
Nikola Misic Said:
My name is Nikola, and yesterday I bought a hosting package at Web Hosting Hub. I would look to put in a good word for your employees Simone and Mike R. who were very kind and helpful during the process. This is the second time I bought hosting from you guys, your services and the way you treat customers are great! Keep up the good work!
Becky O'Haire Said:
I was just chatting with Harry J. for technical support. This is day one of my first blog and i am utterly clueless. He was very helpful and patient despite my complete lack of understanding and he waited with me until I managed to change the setting (which turned out to be ridiculously easy). I'm quite happy with my decision to go with your company right now, i'd be lost without the support.
Scott Clevenger Said:
I have a domain and hosting with your company, and I had a technical problem. I used the chat support and was connected with Sean L., who promptly fixed my problem when I was unable to fix it myself after hours of searching. I just wanted to say this was a fantastic experience and I would give my highest rating of feedback to Sean L. for his knowledge and professionalism.
Robert Gambino Said:
I wish to let you know that you have an excellent employee in your customer tech support area. Sean L. helped me out in live chat today and I can't tell you how valuable his insight and straight forward help was. I am tasked with being a web page administrator for a small non profit charitable organization, but I am NOT web page savvy at all. Your folks have always helped me out and solved my problems quickly. Sean L. was no exception to this excellent service.
Steve Hogan Said:
I just got off of chat with Sean L. He totally saved my tail on a database problem that I inflicted on myself. Without his help, I was probably looking at 8 hours of work. He went the extra mile and I really appreciate it.
Jim White Said:
I wish to commend your great service department as they, once again, handled my issue with a tremendous amount of knowledge and professionalism. This call, it was Jonathan H. who was the support "rock-star," however I expect, and receive, the same exemplary support each and every time I call. I'm not sure who is in charge over there, but don't change a thing because you already have it dialed-in. Thank you again from a very satisfied customer.
Gene Wolf Said:
I just wanted to send out Kudos to Jason A., and I believe a Robert you have working for you. I have been tracking down high CPU usage for the past couple of days and Jason has been very professional and responsive in answering my e-mails. He's also responsible, not in a bad way, for our upgrading our plan to Dynamo. We're still tracking down some spikes in usage but I believe, because of the help from your staff, we have a handle on what's going on.
Katrina Avant Said:
I want to let you know that Kip K. and Tim S. have given me excellent service after enduring days of frustration. They solved my issue within minutes where all the other support techs I've dealt with couldn't solve in two days. I so appreciate them! I am very happy with their service! Thank you!