You can set up Thunderbird to send and receive email from your email hosted at Web Hosting Hub.  This guide was written using the latest version of Thunderbird, version 3.0, but the instructions are similar in older version as well.

First, open Thunderbird on your computer.  Once you have opened up the application, we will add a new account:

  1. Click on File in your Menu, then New, and then "Mail Account..."
  2. On the next screen, fill in your full name, the email address that you want to check, and the password for that email address. Select Remember password and click Continue.
  3. Choose between IMAP (remote folders and POP3 (keep mail on your computer).
  4. Thunderbird will automatically begin to set up your account.
  5. To make sure that the settings are correct, we recommend clicking the Manual config button in the lower left of the window ("Stop" button on the right in older versions).
  6. Check the following settings to make sure they are correct:

    Mail Account Setup
    Username If you are using an older version of Thunderbird and see this field, please make sure to use your full email address.  For example, This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. . You will want to make sure to include the full address otherwise you will not be able to send email.
    Incoming: If your domain is pointed to Web Hosting Hub, the incoming mail server will be mail.yourdomain.com.  For example, mail.whhsupport.com would be the mail server for whhsupport.com.  The Incoming Port should already be filled in but if not, place in 143.  Under the drop down, select "None." 
    Outgoing This will be the same as your Incoming Mail Server, mail.yourdomain.com. For the port, use 587. Under the drop down, select "None."
    Authentication For both Incoming and Outgoing, please make sure Normal password is selected.

Click "Create Account" to go back to the Account Settings screen, and you have added your email account to Thunderbird! Remember that if you are having trouble sending email then you can change the outgoing port in case the port is blocked by your ISP.  You can also change your settings to connect via SSL.  We discuss these changes in other articles in the Knowledge Database.

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